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Ngobi Ronald , Operations Executive

Ngobi Ronald

Operations Executive·Aramex Emirates LLC,

United Arab Emirates

High school or equivalent, airlines and airports customer service

Work experience

Total years of experience: 5 years, 2 months

Operations Executive

July 2025 - Present

Aramex Emirates LLC,

Dubai, United Arab Emirates

July 2025 - Present

• Coordinated shipment schedules aligned with flight operations.
• Reduced transit times to optimize service efficiency.
• Communicated with customers and internal teams to ensure smooth operations.
• Processed documentation for export shipments and shipment profiling.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Customer Service Representative

March 2024 - May 2025

Kansai Plascon Uganda,

Kampala, Uganda

March 2024 - May 2025

• Handled customer inquiries, order processing, and scheduling.
• Provided solutions for customer disputes and maintained high satisfaction levels.
• Delivered clear communication to ensure proper understanding of services.
Company industry:
Manufacturing
Job role:
Customer Service and Call Center

Ministry Teacher & Consultant

January 2022 - January 2024

Priceless Ministry International,

Kampala, Uganda

January 2022 - January 2024

• Provided customer service and relationship management for sponsors and
children.
• Managed accounts, prepared reports, and trained newly recruited children.
• Addressed queries and concerns professionally and efficiently.
Company industry:
Other Healthcare Services

Certificate Holder / Trainee

January 2021 - November 2021

Y.M.C.A Mukono Institute,

Kampala, Uganda

January 2021 - November 2021

• Completed a professional certificate program enhancing organizational and
operational skills.
Company industry:
Technical Maintenance & Repair

Education

Akademikka Training Institute

February 2025

February 2025

High school or equivalent, airlines and airports customer service

United Arab Emirates

Nyenga Secondary School

January 2019

January 2019

High school or equivalent, certificate

Uganda

Verona College Busota

January 2017

January 2017

High school or equivalent, high school Certificate

Uganda

Skills

AIRLINE CATERING
Intermediate
AIRLINE CATERING
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PASSENGER SERVICE
Intermediate
PASSENGER SERVICE
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate

Languages

English

Intermediate

Training and Certifications

Certifications
Airlines & Airports Customer Service Basics training

Hobbies and interests

reading

marathon finisher, published short stories