Product Manager
DESAISIV
مجموع سنوات الخبرة :8 years, 5 أشهر
- Leading product strategy, roadmap, and development for MakanE core product.
- Conducting market research, defining user personas, and analyzing customer feedback.
- Collaborating with cross-functional teams to deliver feature-rich, user-friendly updates.
Implemented data-driven decision-making processes and optimized product KPIs.
- Maintaining strong stakeholder relationships and ensuring compliance with industry regulations.
Successfully launched advanced features resulting in the ability to use feature toggling and create tiered subscriptions, increasing the company's Revenue.
Analysed business requirements and translated them into technical specifications for software development teams. - Collaborated with stakeholders to identify and document business processes, requirements, and use cases. - Conducted data analysis to identify trends and insights, and made recommendations based on findings. - Worked closely with development teams to ensure products were delivered on time and met quality standards. - Created and maintained technical documentation, including user manuals and training materials.
- Carried out recruiting, on-boarding, on job training, and leadership of a team of 10 consultants who achieved the highest policy production within the agency for the year of 2020, this was achieved through intensive training and coaching and well-planned skill development workshops.
- Achieved the highest persistency rate in the agency at 97%, measured by the number of annual policy renewals and new policies, this was achieved through ensuring the highest quality of client relationship standards and boosted by introducing CRM tool (Pipedrive) that helped the team stay up to date with their clients.
- Improved team velocity and productivity of the team by 25% as measured by the number of clients they were able to manage (+18 monthly clients per consultant) by introducing automation frameworks and other tools: Trello, automated excel sheets, and Google Cloud Platform.
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