Senior Physical Therapist
Sash Luxury day Spa
Total years of experience :12 years, 7 Months
• Recruit, train and develop a high performing, well-motivated team of therapists who deliver consistently high standards
• Define and implement service standards, systems and procedures
• Deliver a high standard of treatments personally
• Perform all treatments according to protocol; with skill, proficiency and pleasant demeanor
• Establish and maintain good relationships with spa staff and guests
• Take inventory, order and maintain spa equipment, tools and other necessary instruments
• Maximize spa profitability through:
Promoting sales, in house and in conjunction with marketing & reservations
Well controlled staff costs/ staff utilization which is managed according to customer demand
Good negotiation and strong control on costs and stock management
Very high quality treatments which are superbly and consistently delivered, and good value for money
Strong retail sales
• The ability to cover reception as require and for opening and closing to prepare a daily payroll report
• New ideas and promotion to generate revenue ( retail and treatment)
• Perform all treatments according to protocol; with skill, proficiency and pleasant demeanor
• Establish and maintain good relationships with spa staff and guests
• Take inventory, order and maintain spa equipment, tools and other necessary instruments
• Maintain up to date knowledge of and work in compliance with relevant Spa procedure
• Practices the resort spa services standard all the time
• Maintain a corporative attitude with co-workers promote spa and all serviced products and programs
• Make requisitions for work stationary in timely manner, Advise the spa manager of any shortage
• Actively contribute to communication and problem solving within team, work as constructive member
• Perform all treatments according to protocol; with skill, proficiency and pleasant demeanor
• Establish and maintain good relationships with spa staff and guests
• Take inventory, order and maintain spa equipment, tools and other necessary instruments
• Maintain up to date knowledge of and work in compliance with relevant Spa procedure
• Practices the resort spa services standard all the time
• Maintain a corporative attitude with co-workers promote spa and all serviced products and programs
• Perform all treatments according to protocol; with skill, proficiency and pleasant demeanor
• Establish and maintain good relationships with spa staff and guests
• Take inventory, order and maintain spa equipment, tools and other necessary instruments
• Maintain up to date knowledge of and work in compliance with relevant Spa procedure
• Practices the resort spa services standard all the time
• Maintain a corporative attitude with co-workers promote spa and all serviced products and programs
• Perform all treatments according to protocol; with skill, proficiency and pleasant demeanor
• Establish and maintain good relationships with spa staff and guests
• Maintain up to date knowledge of and work in compliance with relevant Spa procedure
• Practices the resort spa services standard all the time
• Maintain a corporative attitude with co-workers promote spa and all serviced products and programs
Indonesia
Diploma CIBTAC level 3 in Spa Therapy
• April 2014 Spa Management Chiva – Som International Academy Thailand 1. Leadership 2. Strategy & Planning 3. Service & Operational 4. Quality Control 5. Human Resources 6. Financial Management 7. Sales & Marketing
• January 2004 – October 2004 Mandara Spa Training Centre Indonesia 1. Spa Treatments 2. Guest Service intensive training program