Nibal Al Ayash

Trained more than 1, 500+ professionals across leadership, customer experience, communication, sales, emotional intelligence, and
management development. Moreover, customized 80+ training programs
Companies that I trained:
IKEA, Al Tanmiah Food Company, TRONOX, Baazim Trading Company, Abdullah Al Othaim, Promedic, Saj Zaman, Bloom,
Al Yamama University, SMASCO, BD Holding, Daze, Intercasa, Leicht, …etc.

• Reduced operational cost by 15% and focusing on service quality.
• Managed organizational restructuring, workforce planning, and business transformation initiatives.
• Improved process efficiency by reducing execution time by 30%.
• Led C-Suite headhunting and recruitment projects and leadership advisory services.
• Managed cross-functional teams of 30+ employees, focusing on productivity and accountability.
• Collaborated with senior executives to improve organizational performance and operational effectiveness.
• Controlled the operation budget of SAR 5M annually, forecasting and resource allocation to maximize
operational performance.
• Directed end-to-end business operations across multiple departments, ensuring alignment with strategic
objectives.
• Accelerated projects execution by implementing proper planning and efficient workflows.

• Led the Organizational restructuring initiatives aligned with business objectives across 850+ employees.
• Designed evaluation, performance appraisal and KPIs process, increasing manager participation by 100% and
improving goal alignment.
• Designed and implemented organizational structures, competency frameworks, JDs, SOPs, Procedures and HR
policies for all business units.
• Built a succession planning and career development framework covering leadership roles, increasing internal
promotion rates.
• Led leadership development programs and increased training effectiveness by conducting TNS and ROI
measurements.
• Improved employee engagement scores by 60% by launching VoE mechanism along with feedback
participation.
• Partnered with senior leadership to align organizational capabilities with business growth.
• Managed and controlled HR and OD Budget which is 2%-4% of annual payroll.
• Introduced workforce analytics and dashboards to support strategic decision-making.
• Led a fully self-service HR system project integrated with CRM to improve employee service process.

• Supported operational excellence projects across retail operations.
• Launched 13+ new services aligned with customers and business needs.
• Improved customer experience through process optimization initiatives.
• Developed service quality standards and performance measurement systems.
• Reduced customer complaints by 40% through identifying and resolving service gaps.
• Redesigned service delivery process and improving efficiency by 20%.

• Achieved 110% of annual sales target for the first year
• Acquired 20+ new potential clients.
• Conducted 60+ training sessions to our clients.
• Supported the technical team in clients’ needs and requirements.
• Handled the entire negotiations with clients and closing up the deals.
• Built and maintained great relationships with key accounts.
• Developed sales reports and dashboards to improve sales process.

• Supervised a team of 30+ technicians and CS representatives
• Reduced response time by 30% to ensure customer satisfaction.
• Implemented customer satisfaction improvement initiatives which increased customer satisfaction rate by
40%.
• Developed coaching and training programs for frontline customer service representatives.
• Conducted regular performance review, resulting in consistent KPI achievement.