IT Director
Taiba Hospital
Total years of experience :26 years, 7 Months
• Continually improves IT operations and support model for key business systems to achieve cost effectiveness and higher productivity.
• Brownfield change for the all the over IT Stack, pertaining to virtualization and Network improvements.
• Review of HIS (Healthcare Information System) & ERP, selection, and deployment across all functional verticals.
• Examine the process architecture artifacts to identify the risks or impacts across the IT landscape; Determine business constraints, dependencies for business transformation; Resolve the impacts or mitigate the risks.
• Responsible for the development of IT strategy, specifically exploiting business knowledge and current systems to ensure that IT strategy compliments business strategy
• Deployment of New IT Tech environment and techno functional overview.
• Implements and manages SLAs for IT Operations Support in compliance with KPIs that will provide IT service quality, reliability, and robustness in line with business needs and expectations.
• Managing the implementation of multiple enterprise projects simultaneously. - SAP B1+HANA, Infrastructure (new offices)
• Organization process re-reviews for the purpose of an ERP implementation (SAP)
• Formulating new concepts to improve IT services by executing different projects as per the requirements
• Deployment of AVAYA PABX (IP) for call center.
• Deployment of DR site for all back-office Applications
• Develops overall IT strategies by consulting with company stake holder and end users.
• Introduce new policies in the organization, pertaining to IT & MIS
• Supervise the Support and Helpdesk units so that proper resolution time is maintained.
• Implementing cloud technologies and virtual environments for the Data Centers & All Retail Stores
• Deployment of DR site for all back-office Applications
• Advancement of the IT Road Map and administration of the IT Department. The Department constituting two divisions Infrastructure and Applications. Total team size 4 System Engineers & 4 Application Specialist.
• Monitoring the entire IT Infrastructure including Data Center, Network, Security, Servers & Storage
• Support of 32 Kuwait based retails outlets and 4 locations in KSA
• Designing, planning and implementing IT infrastructure - WAN, Retail locations.
• Instrumental in re-structuring of Infrastructure and Applications team to ensure IT operations efficiency.
• Successfully managed the implementation of multiple enterprise projects simultaneously. - Dynamics AX, MS CRM, E-Commerce start-up, Saudi Infrastructure (new offices)
• Formulating new ideas to improve IT services by executing different projects as per the requirements
Roles & Responsibility
• Handling the deployment of Green field’s setup of BSS platform, for retail WiMAX based Internet Integration aspect from other third party application to have a proper end to end flow.
• Involved in the selection of the BSS Billing application company.
• Responsible for the overall redesign and upgrade for Mada pertaining to IT infrastructure.
• Interacting with users of different directorates to understand organization growth objectives and IT infrastructure needs to propose customized technical and cost effective commercial solutions
• Deployment of Virtual Servers, to reduce hardware footprint in the Data center. Presently over 50+ virtual servers with SAN capacity of 30TB. VMWare is used as the virtual backbone
• Deployed DR methodology based on the statuary requirement for ISP’s
• Lead the deployment of billing application for Telco billing, CRESTEL from Elite Core Technologies
• Making sure there is proper 24/7 support to all environments for both BSS as well as backend operation
Major Projects & Achievement
• Implementation of the IT Road Map and achieving the IT Targets. General Administration of the IT Department. The Department constituting two divisions Operations and Development. Team size 9 System Engineers & 3 Application Developers.
• Mapping of Business Processes for various functions & activities and Implement solution across the group for various operations including Trading, Projects & Contracting, Manufacturing and Services.
• Organization process re-reviews for the purpose of an ERP implementation.
• Implemented IT As a Service (ITaaS) concept to make the IT Department as a Profit center within the group. The services and products were put under an SLA.
• Implementation of a new a Network structure for the whole office - base user of +450
• Leading a team of Systems Engineers - 5 No. & Application Developers - 6 No
• Support of around 350+ users site based PC’s (situated in the 3 refineries of Kuwait.)
• Change Management Concept on new ERP software - SAP.
Handling the IT Support at the Dubai International Airport expansion Project for Bechtel
courses: TRAININGS /CERTIFICATIONS •ITIL – Foundation Certificate in IT Service Management - GR750261437NV •PRINCE2 – Foundation Certificate in Project Management - GR633055017NV •PRINCE2 – Practitioner Certificate in Project Management – GR634029679NV till