Senior Implementation Project Manager
EmiratesHR
Total years of experience :8 years, 5 Months
• Managing client accounts following the sales handover. Delegate tasks out to the relevant teams for the completion of the implementation process
• Successfully implemented over one hundred client systems, managing between 8-15 live projects simultaneously along with handling the accounts of all the clients, of which I had previously completed project implementation
• Manage the Implementation Coordinators team to ensure on timely project deliveries across the company
• Mentor and train Junior Implementation Project Managers
• Review and monitor the health of accounts and coordinate with a defined set of actions to ensure client success
• Train clients and end users on system functionality
• Encourage existing clientele to upgrade to the latest offerings by the company and increase the scale of the implementation
• Provide client with in-depth functionality & technical research and suggestions for best practices
• Nurtured relationships with stake holders and key personal for assigned accounts & projects
• Worked with clients to execute a Success Plan to achieve ROI’s and ensure client & end user satisfaction
• Responsible for putting together training documentation which the company would use to send to clients to assist with queries
• Oversee project management activities covering resource planning management, project finance, project deliverable and project timelines
• Manage multiple complex projects that require highly refined business knowledge and/or technical expertise
• Have direct and ongoing contact with top level management to provide technical expertise and project direction
• Manage client expectations, resolve issues and effectively manage scope changes
• Delegate proposal preparation and lead in the presentation of proposals to clients
• Provide guidance to consulting staff
• Share practice management and administration responsibilities including the overall management of project teams and development of staff
Responsible for sales and advising new clients in a field of digital marketing for SMEs
• Generating new business by leveraging existing relationships and searching for new
potential clients
• Enhance client relationships by developing digital marketing strategies such as SEM,
SMM, PPC, lead generation, and managing websites & portals
• Managing the entire sales process - identifying client's need, advisory, negotiating and
closing
• Analysis of client’s Website, Competitor Analysis and Top Keywords Analysis.
• Monitoring the Website Traffic with Google Analytics, optimizing to increase the traffic
• Required to spend a considerable amount of time visiting clients in the fields
Meet and exceed sales objectives by promoting and selling online advertising tools
to both B2B & B2C businesses
• Liaise with SME business owners and/or decision makers to develop partnerships
• Use CRM & ERM systems to identify and initiate contact with potential clients
• Conduct research to identify client needs and create a customized online advertising
package which would be most beneficial to the client
• Meet all existing clients once a month to ensure everything is going smoothly with
their campaigns, provide detailed reports and help make adjustments where seen
necessary
• Prepare proposals, custom presentations and reports for both potential and existing
clients
Building and maintaining relationships with clients and key personnel within
client companies (Universities).
• Conducting business reviews to ensure clients are satisfied with their
products and services.
• Identifying opportunities for further sales within key clients
• Regularly attending meetings with clients to build relationships with existing
accounts
• Achieving client relationship targets and KPI’s as set by the CEO
• Escalating and resolving areas of concern raised by clients
• Monitoring company performance against service level agreements and flagging
potentialissues
• Updating the CRM and ensuring account managers are aware of changes within
clients
• Liaising with internal departments to ensure client needs are fulfilled effectively
Agile PM Foundation and Practitioner Course (underway)
