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Nick Pope, Control Tower Operations Analyst

Nick Pope

Control Tower Operations Analyst·CEVA Logistics

United Kingdom

Bachelor's degree, Business and Tourism

Work experience

Total years of experience: 23 years, 6 months

Control Tower Operations Analyst

May 2012 - Present

CEVA Logistics

United Kingdom

May 2012 - Present

Control tower operations monitoring and KPI's; USA origin analyst for European branches; UK destination analyst; systems and operations training specific to the Primark account.

•Overseeing the UK, Netherlands, Germany and Czech Republic as destinations for all inbound Sea, Air and Road freight, ensuring all teams within each mode are aspiring and hitting their targets for KPI's whilst understanding the business critical needs of our performance driven customer.

•Application and understanding of business tools to help provide analytic support for all areas to encourage progress and efficiency within all aspects of the operation.

•Effective communication with all Control Tower stakeholders, including but not restricted to CEVA Asia Origins, CEVA Europe origins, CEVA Air, Ocean and Road teams, CEVA USA destination, Primark Supply Chain, Primark Control Tower, Primark suppliers, Primark buyers and Primark/DHL/CEVA warehouses - Including training, support and guidance management.


Key Accounts: International Air Freight Logistics
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Other

Logistics Tracing advisor

January 2012 - May 2012

DHL Express

United Kingdom

January 2012 - May 2012

Working within and maintaining Global Standard Operating Procedures, achieving KPIs and ensuring that we operate within an environment of parity.
•Liaison with the global network to find customer solutions by effective communication of pre-alerts of first time priority deliveries, and thus reducing cost per movement.
•Dealing with customer complaint escalations in a positive manner; ensuring positive resolution and repeat business.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Other

Logistics Network Advisor

January 2011 - January 2012

DHL Express

United Kingdom

January 2011 - January 2012

Handling global queries coming into the UK from overseas.
•Tracing of imports and exports.
•Daily contact with UK HMRC, ensuring that imports and exports regulations and restrictions knowledge is up-to-date.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Other

Logistics Sales Advisor

January 2010 - January 2011

DHL Express

United Kingdom

January 2010 - January 2011

Up selling products and services available to all inbound call makers.
•Meeting both calls and sales targets.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Other

Web Support Advisor

January 2009 - January 2010

TUI Travel PLC

January 2009 - January 2010

Working within the travel and tourism industry to provide excellent customer service, whilst increasing sales and upgrades.

Other work
Company industry:
Hospitality & Accomodation
Job role:
Other

Continuous Improvement Technician

January 2008 - January 2008

Procto and Gamble

United Kingdom

January 2008 - January 2008

Job role:
Maintenance, Repair, and Technician

January 2007 - January 2008

United Kingdom

January 2007 - January 2008

Bar and promotion staff at Inventive Leisure (Revolution Bar
Job role:
Other

Lifeguard

January 2004 - January 2007

Tudor Grange Leisure Centre

United Kingdom

January 2004 - January 2007

Job role:
Safety

Sales advisor

January 2002 - January 2004

Tesco Plc

United Kingdom

January 2002 - January 2004

Company industry:
Retail & Wholesale
Job role:
Sales

-

DHL International

United Kingdom

-

Logistics network knowledge; imports and exports paperwork; high end customer services; stakeholder knowledge and understanding; sales; KPI management; peer mentoring, training and management.

•Using and implementing my in-depth knowledge and awareness of air import and export legislation and practise to assist in overseas and domestic customs clearance; including processing shipping invoices, COO's, ATR's, C3 Forms, SAD's, Temporary import registrations and use of EUR1 details.
•Providing proactive customer services, ensuring the needs of customers and stakeholders are met by monitoring and allocating shipments within strict time limits, combined with provision of detailed status reports. Reports being sent at a 90% time achieved target rate MTD.
•Considering effective reactive customer service, and logistic planning, in the form of contingency plans and discussing these with clients to guarantee solutions are considered before problems arise.
•Reporting in to management regarding the status and productivity of the network for each key account customer. Advising on up to date TTA targets (90 % of files achieved and closed in 3 days) and meeting network response rates within 2 hours.; thus improving network productivity.
•Mentoring new members of staff in their initiation onto the team, training them in key aspects of the job role; whilst also monitoring their KPI's and successful achievement of individual targets.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Other

Education

PLYMOUTH UNIVERSITY

June 2007

June 2007

Bachelor's degree, Business and Tourism

United Kingdom

Solihull Sixth Form College

June 2004

June 2004

High school or equivalent, Business Studies

United Kingdom

Business Studies Psychology Modern History

Skills

ANALYSIS
Expert
ANALYSIS
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LOGISTICS
Expert
LOGISTICS
Expert
NETWORKING
Beginner
NETWORKING
Beginner
PROGRESS
Expert
PROGRESS
Expert
PROMOTIONAL MATERIALS
Intermediate
PROMOTIONAL MATERIALS
Intermediate
SALES
Expert
SALES
Expert
SUPPLY CHAIN
Expert
SUPPLY CHAIN
Expert
UPGRADES
Intermediate
UPGRADES
Intermediate

Languages

English

Expert