IT Technician
Giants Gaming Lounge
Total years of experience :21 years, 10 Months
Provide the technical support for all the gaming desktop computer of Giant Gaming Café, make sure all the computer is running in good condition and direct coordination to the owner for the schedule of preventive maintenance.
Duties:
• Assemble a high-end gaming desktop computer and test all the parts.
• Install windows 10 and other software need to the computer and configure through the network.
• Deploy all computer and configure to the network, connect all computer to main server.
• Provide thorough support and problem resolution for customer.
• Build and maintain successful relationships with customer.
• Maintain composure and patience in face of difficult customer situations.
• Make a schedule of preventive maintenance for all the computers every 3months, formatting the computer and install new software and update, clean and remove all the dust inside the computer and do some testing to make sure all the computer is running in good condition, replace the parts if found some problem.
• Report direct to the IT Manager regarding the status for all computer.
Install, maintain and troubleshoot Local Area Networks, Wide Area Networks and data communications equipment. Also analyse and fix network-related problems reported by users.
Duties:
• Participates in planning computer network installations. Installs computer networks and connections to the site.
• Installs network cabling for both local and office - wide networks.
• Acts as resource person. Analyses and resolves problems. Ensures the optimal performance of networks. Provides technical guidance and assistance, including post-installation support on networking issues.
GPS Administrator - March 2014 to present
Reporting directly to Asst. Admin Manager and Operation Manager, Managing the GPS System and Monitoring the Daily Activities for all X-Cite Vehicles.
Duties:
• Managing the GPS System.
• Weekly updating the Info. On GPS System of Vehicles and Driver/Technician.
• Monitoring all X-Cite Vehicle Deliveries and tracing them if found some unusual trips.
• Monitoring their daily report and comparing to GPS system if they doing their work properly.
• Creating on Excel file for a Detailed and Summary Daily Report of all Deliveries with a Graphical Report by sending Daily and Weekly to All Managers even General Manager of X- Cite Service Center.
• Tracing Driver/Technician's home location and monitor if they went home during office hours, report directly or sending email to their supervisor for the immediate actions.
• Sending immediate report to Asst. Admin Manager, Operation Manager and Group Supervisors if found any problem and immediate repair for the vehicle.
IT Technician (Desktop, Laptop & Mobile Technician) - February 2013 - March 2014
Duties:
• Repairing Computers and Mobile device.
• Troubleshoot hardware and software issue.
• Disassemble desktop and laptop and find the exact problem of the unit.
• Install licensed software to unit.
• Release the Unit with a high quality of support.
• Update the repair details on SAP.
March 2010 - December 2012 Eagle Express Lines, Inc.
Paranaque City, Philippines
Technical Support
Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user's satisfaction.
Duties:
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Maintaining a wide range of computer hardware and software programmes.
• Acting as the first point of contact for all IT & technical queries.
• Monitor all network and internet connection.
• Manage all computers in Active Directory.
• Providing telephone and desktop support.
• Backup and disaster recovery plans.
• Handling incoming incidents via the phone / e-mail promptly and effectively.
• Provide troubleshooting and configuration support for client desktop and networking environment.
June 2002 - February 2010 Snowjade Marketing J. Teodora St. Caloocan City
Computer Technician
Duties: • Assigned to handle all Corporate Client and make onsite visit for every computer problems
• Troubleshoot hardware and software issue.
• Disassemble desktop and laptop and find the exact problem of the unit.
• Install licensed software to unit.
• Release the Unit with a high quality of support.
• Network installation and Router configuration
• Handles all Corporate Account and make some support visit to make sure all computers are working properly.