Lead kids instructor
Dodo Pizza Restaurant LLC
Total years of experience :9 years, 5 Months
Facilitated interactive pizza-making master classes for 5 children per session, whilst creating an exciting, safe and educational environment, assisted in preparing ingredients for almost 30 different pizza flavors, setting up workstations and clean up practices, encouraged parents to enroll their kids to the academy which benefited in the restaurant’s sales revenue
Multi-skilled officer in charge of maintaining the guest’s safety within the park, trained to coach kids and adults the proper way in using the park’s amenities - such as trampoline, trapeze and wall climbing, certified first-aid responder, knowledgeable in basic party hosting and heading summer camps for 10-20 kids
Expert in rides and attractions machine operations and handled over 10 rides during employment, coordinated with team members through radio, telephone and CCTV handling, assisted team lead in resolving guests’ complaints and requests
provided IT support services handling the company's website and email correspondence, negotiated with Corporate Sales Partners for discounts and special services, supervised inspection of quality and services offered by sponsors, knowledgeable in document control and archiving and assisted in hotel and ticket booking
Received inbound and outbound technical-related calls, handled chat support and email correspondence, managed follow-up and complaints' calls from NetZero clients and maintained customer relationship management (CRM)