Call Centre Officer
Canadian University Dubai
Total years of experience :4 years, 4 Months
Utilized Oracle CRM tools while working with prospective students. Ensured admission guidelines were followed in accordance to KHDA regulations. Also consulted on scholarship and degree choices.
Developed a prototype of a dynamic website and managed content on a WordPress page. Also collaborated with web developers to improve user experience by updating the design and layout.
Visualized project management concepts which resulted in a boost of sales by over sixty percent. Created content and managed their social media page, ensuring SEO standards are met.
Managed front desk operations and handled administrative tasks in relation to Customer Service and Faculty Support as a liaison between the university and the students.
Created content for a social media platform and built customer engagement through public relation initiatives. In addition to that, I was also involved in event planning and operations.
Designed content for the company’s digital marketing campaigns using Adobe software, which was then published on Al Shaya app and other web platforms.