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Mariham Ahmed, Automotive Senior Sales Manager

Mariham Ahmed

Automotive Senior Sales Manager·HJ Car Buyer - Honey Jidosha Motors

United Arab Emirates

Bachelor's degree, Commerce And Business Administration

Work experience

Total years of experience: 17 years, 6 months

Automotive Senior Sales Manager

July 2021 - Present

HJ Car Buyer - Honey Jidosha Motors

Dubai, United Arab Emirates

July 2021 - Present

Main responsibilities:
• Managed the launch of the third branch in Dubai, overseeing office renovations and operational setup.
• Directed sales, administration, and customer service functions to ensure operational excellence.
• Built strong client relationships, closed high-value deals, and led the sales team to exceed targets.
• Supervised the sales and auctioning teams, fostering a performance-driven environment.
• Increased branch sales revenue by 18% and reduced inventory costs by 20%.
• Developed and executed marketing strategies, including SEO and social media campaigns.
• Recruited, trained, and managed a team of 27 employees to optimize operational efficiency.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Automotive Customer Service Manager

February 2019 - July 2021

HJ Car Buyer - Honey Jidosha Motors

Dubai, United Arab Emirates

February 2019 - July 2021

Main responsibilities:
• Customer Experience: Delivered exceptional service, maintaining a 95% customer satisfaction rate by addressing inquiries, resolving complaints, and fostering long-term client relationships.
• Supervised and trained a team of 27 customer service representatives, improving performance metrics by 18%.
• Streamlined service processes to reduce response times by 25%, enhancing overall customer experience.
• Managed escalations and complex issues, ensuring timely and effective resolutions aligned with company standards.
• Analyzed customer feedback and performance metrics to implement continuous improvement strategies.
• Applied automotive expertise to educate customers on services, repairs, and maintenance, boosting trust and retention.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Office Manager / Personal Assistant

August 2017 - February 2019

Al Futtaim Colas,

Dubai, United Arab Emirates

August 2017 - February 2019

• Managed the Country Managers calendar, meetings, travel, correspondence, reports and confidential documentation.
• Directed daily office administration, supplies, equipment, events and implementation of policies and procedures.
• Coordinated procurement, expense claims, incident reports, insurance claims, accommodation and government communications.
• Partnered with HR and Accounting to maintain office policies, records and cross-functional support processes.
• Served as Chief Fire Warden and took immediate operational decisions during alarms and emergency situations.
Company industry:
Construction & Building
Job role:
Administration

Public Relations Manager / PA

January 2014 - August 2017

International Gulf Organization for Human Rights

Dubai, United Arab Emirates

January 2014 - August 2017

Main responsibilities:
• Assisted in writing, editing, and distributing professional communications, including press releases, newsletters, social media content, media relations materials, and both internal and external communications.
• Organized press conferences, coordinated with media representatives, and assisted in planning and executing press launches and other human rights-related events.
• Managed the preparation of personal and business documents, maintained confidential files, and kept the CEOs calendar, ensuring timely reminders for internal/external meetings, appointments, special events, and visits..
Company industry:
Non-profit Organization

Administration Manager

November 2012 - December 2013

KRU Capital Partners, DIFC,

Dubai, United Arab Emirates

November 2012 - December 2013

• Provided administration, public relations and executive support within a regulated DIFC financial-services environment.
• Coordinated documentation, stakeholder communications, scheduling and day-to-day office operations.
Company industry:
Financial Services
Job role:
Administration

Bancassurance Trainer - Banking

July 2011 - October 2012

Salama Insurance,

Dubai, United Arab Emirates

July 2011 - October 2012

• Delivered bancassurance training and product guidance to support banking-channel sales, service quality and compliance awareness.
Company industry:
Insurance & TPA

Office Manager / Personal Assistant - After Sales Department

November 2010 - May 2011

Mercedes-Benz, NATCO,

Cairo, Egypt

November 2010 - May 2011

• Supported after-sales leadership with administration, scheduling, reporting, customer coordination and departmental follow-up.
Company industry:
Automotive Dealership & Distributor

Customer Service Officer - Banking

December 2008 - November 2010

Arab Banking Corporation (ABC Bank),

Cairo, Egypt

December 2008 - November 2010

• Handled customer inquiries, account-service requests and issue resolution while maintaining service standards and banking procedures.
Company industry:
Banking
Job role:
Banking

Education

Helwan University

January 2018

January 2018

Bachelor's degree, Commerce And Business Administration

Egypt

Tarek Language School

January 2017

January 2017

High school or equivalent, Language And Literature

Egypt

Skills

Customer Service

Expert

Automotive

Expert

Office Management

Expert

Public Relations

Expert

Sales and Marketing

Expert

Decision Maker

Expert

Key Account Management

Expert

Problem Solving

Expert

Customer Service

Expert

SEO

Expert

Sales

Expert

Performance Management

Expert

Operation

Expert

Public Relations

Expert

Office Management

Expert

NEGOTIATION

Expert

TIME MANAGEMENT

Expert

Digital Marketing

Expert

Procurement

Expert

Office Administration

Expert

Logistics

Expert

Human Resources

Expert

Social Media

Expert

Purchasing

Expert

Market Research

Expert

ACCOUNT MANAGEMENT

Expert

CUSTOMER SATISFACTION

Expert

FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS

Expert

COMMUNICATIONS

Expert

LEADERSHIP

Intermediate

CONSTRUCTION

Intermediate

REAL ESTATE

Intermediate

HUMAN RIGHTS ISSUES

Intermediate

FINANCIAL SERVICES

Intermediate

BANKING

Intermediate

GOAL SETTING

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

MARKETING

Intermediate

Training

Expert

Management

Expert

Social Media Marketing

Expert

Employee Relations

Expert

Recruitment

Expert

Marketing Management

Expert

Operations Management

Expert

GROSS PROFIT

Expert

INTERNET RESEARCH

Expert

QUALITY ASSURANCE

Expert

CONFERENCE MANAGEMENT

Expert

HUMAN CAPITAL

Expert

CONFLICT RESOLUTION

Expert

BUSINESS ADMINISTRATION

Expert

BUSINESS ANALYSIS

Expert

MARKETING AND COMMUNICATION

Expert

ACCOUNTING

Expert

MARKETING STRATEGIES

Expert

PRESENTATIONS

Expert

Managerial Experience

Expert

Microsoft Office

Expert

Bank Management

Expert

AUTOMOTIVE INDUSTRY

Intermediate

INSURANCE POLICIES

Intermediate

OPERATIONS

Intermediate

Social profiles

Personal Website
Personal Website
linkedin.com/in/mariham

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Valid UAE Driving Licence
Management by Objectives
Delivering the Message
Fire Safety Fundamentals & Proper Use of Fire Extinguishers & Fire Warden Duties
Jan 2018

Hobbies and interests

Slot Car Racing
Nature
Interior Design
Photography