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Mariham Ahmed, Automotive Senior Sales Manager

Mariham Ahmed

Automotive Senior Sales Manager·HJ Car Buyer - Honey Jidosha Motors

United Arab Emirates

Bachelor's degree, Commerce And Business Administration

Work experience

Total years of experience: 17 years, 5 months

Automotive Senior Sales Manager

July 2021 - Present

HJ Car Buyer - Honey Jidosha Motors

Dubai, United Arab Emirates

July 2021 - Present

Main responsibilities:
• Managed the launch of the third branch in Dubai, overseeing office renovations and operational setup.
• Directed sales, administration, and customer service functions to ensure operational excellence.
• Built strong client relationships, closed high-value deals, and led the sales team to exceed targets.
• Supervised the sales and auctioning teams, fostering a performance-driven environment.
• Increased branch sales revenue by 18% and reduced inventory costs by 20%.
• Developed and executed marketing strategies, including SEO and social media campaigns.
• Recruited, trained, and managed a team of 27 employees to optimize operational efficiency.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Automotive Customer Service Manager

February 2019 - July 2021

HJ Car Buyer - Honey Jidosha Motors

Dubai, United Arab Emirates

February 2019 - July 2021

Main responsibilities:
• Customer Experience: Delivered exceptional service, maintaining a 95% customer satisfaction rate by addressing inquiries, resolving complaints, and fostering long-term client relationships.
• Supervised and trained a team of 27 customer service representatives, improving performance metrics by 18%.
• Streamlined service processes to reduce response times by 25%, enhancing overall customer experience.
• Managed escalations and complex issues, ensuring timely and effective resolutions aligned with company standards.
• Analyzed customer feedback and performance metrics to implement continuous improvement strategies.
• Applied automotive expertise to educate customers on services, repairs, and maintenance, boosting trust and retention.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Office Manager / PA

August 2017 - February 2019

Al Futtaim, Colas

Dubai, United Arab Emirates

August 2017 - February 2019

Main responsibilities:
• Organized and scheduled meetings, appointments, monthly events/activities, and managed office supplies and equipment.
• Handled confidential documents for the Administration Department and Country Managers office, ensuring privacy and security.
• Supervised all administrative tasks, including implementing new policies and procedures to streamline daily operations.
• Correspondence and Reporting: Prepared and edited correspondence, reports, presentations, and managed the calendar, meetings, appointments, and travel arrangements for the Country Manager.
• Managed expense claims, incident reports, insurance claims, hotel accommodations, procurement, and government communications.
• Partnered with HR and Accounting to maintain and update office policies.
• Acted as Chief Fire Warden, taking immediate actions and making necessary decisions during fire alarms or emergency situations.
Company industry:
Construction & Building

Public Relations Manager / PA

January 2014 - August 2017

International Gulf Organization for Human Rights

Dubai, United Arab Emirates

January 2014 - August 2017

Main responsibilities:
• Assisted in writing, editing, and distributing professional communications, including press releases, newsletters, social media content, media relations materials, and both internal and external communications.
• Organized press conferences, coordinated with media representatives, and assisted in planning and executing press launches and other human rights-related events.
• Managed the preparation of personal and business documents, maintained confidential files, and kept the CEOs calendar, ensuring timely reminders for internal/external meetings, appointments, special events, and visits..
Company industry:
Non-profit Organization

Administration Manager / PR / PA

November 2012 - December 2013

KRU Capital Partners, DIFC

Dubai, United Arab Emirates

November 2012 - December 2013

Company industry:
Financial Services

Banc-assurance Trainer – BANKING

July 2011 - October 2012

Salama Insurance

Dubai, United Arab Emirates

July 2011 - October 2012

Company industry:
Insurance & TPA

Office Manager / PA – After Sales Department

November 2010 - May 2011

Mercedes Benz, Natco

Cairo, Egypt

November 2010 - May 2011

Company industry:
Automotive Dealership & Distributor

Customer Service Officer – BANKING

December 2008 - November 2010

Arab Banking Corporation, ABC Bank

Cairo, Egypt

December 2008 - November 2010

Company industry:
Banking

Education

Helwan University

January 2008

January 2008

Bachelor's degree, Commerce And Business Administration

Egypt

Skills

Customer Service
Expert
Customer Service
Expert
Automotive
Expert
Automotive
Expert
Office Management
Expert
Office Management
Expert
Public Relations
Expert
Public Relations
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Decision Maker
Expert
Decision Maker
Expert
Key Account Management
Expert
Key Account Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service
Expert
Customer Service
Expert
SEO
Expert
SEO
Expert
Sales
Expert
Sales
Expert
Performance Management
Expert
Performance Management
Expert
Operation
Expert
Operation
Expert
Public Relations
Expert
Public Relations
Expert
Office Management
Expert
Office Management
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
TIME MANAGEMENT
Expert
TIME MANAGEMENT
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Procurement
Expert
Procurement
Expert
Office Administration
Expert
Office Administration
Expert
Logistics
Expert
Logistics
Expert
Human Resources
Expert
Human Resources
Expert
Social Media
Expert
Social Media
Expert
Purchasing
Expert
Purchasing
Expert
Market Research
Expert
Market Research
Expert
ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
HUMAN RIGHTS ISSUES
Intermediate
HUMAN RIGHTS ISSUES
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
BANKING
Intermediate
BANKING
Intermediate
GOAL SETTING
Intermediate
GOAL SETTING
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
Training
Expert
Training
Expert
Management
Expert
Management
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Employee Relations
Expert
Employee Relations
Expert
Recruitment
Expert
Recruitment
Expert
Marketing Management
Expert
Marketing Management
Expert
Operations Management
Expert
Operations Management
Expert
GROSS PROFIT
Expert
GROSS PROFIT
Expert
Marketing
Expert
Marketing
Expert
INTERNET RESEARCH
Expert
INTERNET RESEARCH
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
CONFERENCE MANAGEMENT
Expert
CONFERENCE MANAGEMENT
Expert
HUMAN CAPITAL
Expert
HUMAN CAPITAL
Expert
CONFLICT RESOLUTION
Expert
CONFLICT RESOLUTION
Expert
BUSINESS ADMINISTRATION
Expert
BUSINESS ADMINISTRATION
Expert
BUSINESS ANALYSIS
Expert
BUSINESS ANALYSIS
Expert
MARKETING AND COMMUNICATION
Expert
MARKETING AND COMMUNICATION
Expert
SOCIAL MEDIA
Expert
SOCIAL MEDIA
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
MARKETING STRATEGIES
Expert
MARKETING STRATEGIES
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
Managerial Experience
Expert
Managerial Experience
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Bank Management
Expert
Bank Management
Expert
Administrative Support
Expert
Administrative Support
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Fire Safety Fundamentals & Proper Use of Fire Extinguishers & Fire Warden Duties
Jan 2018

Hobbies

  • Slot Car Racing
  • Nature
  • Interior Design
  • Photography