call center representative
first gulf bank
Total years of experience :4 years, 3 Months
updating customer personal details, processs there request for limit increase, booking utility payments, sales, insurance, rentaining customer, documentation, submission of cheaque, meeting customer personally for there requirements
(2012-2013)
Tasks: • Customer coordinator for Upgrading Credit Card Limit
• Handling Outbound calls
• Handling Customer queries
• Making Follow-ups
• Collecting the required documents as per the bank policy.
• Updating the customer's details.
• Booking utility bill payments
• Achieving targets set by research team.
• Maintain relationship with customers.
• Retention Department call center representative retaining customers queries
• Sales department ( quick cash, balance transfer, money transfer etc ..
• Dealing with banks products such as sales, insurance loans etc..
✶ SKILLS & INTERESTS:
❖ Ability to Face challenges and meet deadlines
❖ Flexible team worker and adapt to Multi culture Environment
❖ Self- Motivated
❖ Presence of mind & Smart working Style
❖ Target achiever
2009-2011 Free Lancer promoter ( Various Agencies)
• To Boost Sales and achieve the set target. (for one month)
• Promoted Brut Perfume and Doe in Lulu departmental store. (for one month)
• Promoted Maggi noodles by nestle in Ibn Battuta Mall (for one month)
• Promoted pears cream by unilever in lulu hypermarket (15 days)
• Promoted I tablet ME X by HCL in lulu hypermarket (for 26 days)
• Promoted lexur usb at gitex 2013
• Worked in first gulf bank, as a Customer Service Representative
worked in first gulf bank ,recieved a apprecation certificate from first gulf bank, year 2013, certificate in business administration ,and diploma in business administration
❖ Passed 10th Grade in CBSE board securing 95%, from (Al Majid Indian School, dubai, UAE)
❖ Completed Higher Secondary in CBSE board securing first class, from (Gulf model school, dubai, UAE)
❖ Certificate in Business Administration from ( City Collage of London, Dubai, UAE)
❖ Diploma in Business Administration from (City Collage of London, Dubai, UAE) ❖ Currently studying Bachelors in Business Administration, from (European university of Dubai, UAE)