Maximo System Administrator & Call Center Manager
IBM
Total years of experience :17 years, 4 Months
JAN, 2006 * Installation, implementation and support of a new call dispatch System: - Windows Server 2003 Standard Edition
- IBM Web Sphere Application Server 6.0
- Oracle 9i Enterprise Edition Release 9.2.0.1.0
- Maximo Enterprise 6.0.
- Maximo (Web-Based Application)
SBM Product Support Services (Feb, 1998 Until Jan, 206)
* Support engineer responsibilities included IBM Software and Hardware
Products support.
* Implementation and day to day management of IBM Servers, PCs, Laptops, and software such as MS Windows NT, Win 2000 software, Lotus Domino, IBM
Personal Communication Software.
* Operational support for IBM products, installation, upgrade and
Configuration on Server domains, planning, monitoring and liaison with
Customers
* Support software and hardware team on several customer sites, support of
Desktop, Server, LAN support & all remote sites on Win95, Win98, NT
Workstation, NT Server, Windows 2000 Advanced Server
* Using RETAINS to record and distribute all the new S/W calls.
* Handling and analyzing all Calls, giving suggestions and Solutions to the
Customers.
* Using ADSDS System to Request PTFs
* Using PSP to Order the PSP bucket
* Using Gold system to Request PTFs
* Using PSPP to Request PTFs.
Jan.2006 - until now
Employer: IBM Saudi Arabia
Job Title: Maximo System Administrator & Call Center Manager
SBM Call Centre Coordinator & Maximo Administrator
(Jan, 2006 Until now)
- Modification for Maximo Applications in order to make work easier for Call
Center staff
- Co-ordination with Country Manager and Field Managers
- Migrate of data from SAP system to Maximo on a weekly basis
- Taking full responsibility for call center staff in dealing with the customers
directly for any problems arising
- Making of weekly reports for all open tickets for SW, HW & CISCO for all
branches with following up with respective engineers to close their tickets
- Responsible for ordering RMA for CISCO parts and coordinating with Cisco
Engineers
Nidal Abu Seris
24/12/2013 JUN, 2011 * Installation, implementation and support of: - Windows Server 2003 Enterprise Edition
- Web Sphere Application Server 6.1.0.29
- DB2 9.7.0
- IBM Tivoli Service Desk 7.2.1.0
- IBM Tivoli Service Catalog 7.2.1.0
- IBM Tivoli Change and Configuration Management Database 7.2.1.0
- IBM Tivoli Release Process Manager 7.2.1.0
- Oct.1996 - Dec.2005
Employer: IBM Saudi Arabia
Job Title: Technical Support
2006 Bachelor of Computer Science (University of Gezira)
1981 Diploma in Computer Science (Programming and System Analyzing / Amman - Jordan
1976 General Certificate of Education / Nablus - West Bank