Emerging Technologies & Projects Senior Manager
Wataniya Mobile
مجموع سنوات الخبرة :25 years, 9 أشهر
• Set and implement WM Cloud & Emerging Technologies strategy.
• Responsible for researching, assessing and studying the feasibility of cloud and ICT emerging technologies in social marketing and sales areas directly supporting the current and future commercial requirements for WM
• Responsible for researching, assessing and studying the feasibility of cloud and ICT emerging technologies in the areas of customer care and customer services.
• Working with business partners in understanding their requirements and aligning such requirements with emerging technologies.
• Working with the Ooredoo Group to align the WM research and feasibility studies with the OG studies and efforts
• Proposing specific pilots for specific technologies in alignment with business partners and OG.
• Capturing lessons learned and leading knowledge / best-practice sharing in the area of ICT emerging technologies
• Participate in developing roadmap and business cases for new Cloud/ICT Services
• Participate in developing segment-specific offers and value propositions for ICT Solutions based on strategy and the business commercial specific requirements
• Support in articulating portfolio differentiation and value proposition
• Analyze pricing decisions and propose new pricing strategies based on industry best practices and ICT emerging technologies
• Support in building financial models to determine pricing and to validate product offerings and expected returns for Cloud / ICT Services
• Support the BSS project in ensuring that there is alignment between the BSS implementation effort and the future ICT emerging trends specifically in the social marketing and sales areas.
• Support the BSS project in the billing area and ensuring that the BSS implementation is in-line with the WM billing business and IT requirements
• Support the IT department with contract management and ensuring that contracts meet the IT and business requirements.
Senior Manager Business Support \n• Propose and implement an IT Business Support strategy for the company and validate this strategy with the IT Director \n• Ensuring that the charging and billing functions performance and deliverables are adequate \n• Ensuring that business requirements are taken into account by IT and carry out development, Integration, testing and implementation of all technical business requirements. \n• Managing GSM convergent Billing System, Content Management Systems (Portals), Loyalty & Auctions Management Systems, Roaming System, Vouchers and SIM Cards Management System, Distributors/Dealers Management Systems, Middleware Systems, and SIM Cards Provisioning Systems, knowledge base management (KBM), etc. \n• Business Continuity. \n• Audit work conforms to the Standards for Professional Practice Framework of Internal Auditing and Supervise the execution of the Audit Plan. \n• Work in a fast paced environment and responsible for managing projects from technical and integration side (Convergent billing, Core network, VAS, IPCC, ERP and external payment systems integration, portal and other Business systems). \n• implementation and support the Business Systems (Convergent GSM Billing, KBM, POS, WEB portal, Reporting, E-top up, E-services, E-dealer, Integrations, BI and data warehousing) and its integrated other supports systems. \n• Managing the operational tasks for systems parameter maintenance (eg Products, Tariffs, Discounts, Promos, Customers attributes, SIM Kits, etc.), systems reconciliations, interconnect reconciliations, roaming reconciliations, Call Pricing/Rating, , Bill run including Pre & Post Bill run, Credit Management/Treatment, Vouchers and E- Vouchers, Systems Integrity Checks, Systems Security Maintenance, Starter Packs provisioning etc. \n• Evaluate feasibility of new projects and analyze their integration with existing systems \n• Participate in standards and methods definition for IT Business Support systems \n• Elaborate and monitor the IT Business Support budget \n• Software Development and developing web-based applications \n• Follow closely new Technology advance to make the operation benefit from the continuous improvement of its IT systems \n• Establish and optimize adequate processes and procedures to manage the environment and insure that these procedures are properly implemented \n• Provide strategic business solutions that integrate across the organization to support all business functions, ie Marketing, Customer Relations, Sales & Distribution, Finance, Procurement.. \n• Implementing quality assurance, business controls, procedures and security policy \n• Deal with Systems suppliers, in coordination with the IT Director, to deliver against specified targets and escalate issues as necessary ensuring high levels of supplier performance \n• Monitor Key performance Indicators in the operation and ensure they respect objectives \nNov, 2007- Present
Information Technology BCH Regional Advisor \nhttp://www.unep.org/biosafety/Asia_IT_Regional_%20Advisors.aspx \n \n•Consultancy for assisting countries to set-up, use and access the Biosafety Clearing House under the “UNEP-GEF project for Building Capacity for Effective Participation in the Biosafety Clearing House” \n•Appropriate, assist in design, construction, installation and/or sustainable maintenance of the chosen option for BCH participation at national level \nIdentify personnel and training needs \n•Manage feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems \n•Ensure compatibility between IT systems and other relevant databases and information systems
Head of IT \n• Managing a professional team of, IT consultants, software developers, project officers, Network administrators & & IT security, Infrastructure, Call center and data entry center supervisors (around 25 + permanents and around 300+ contracts ) \n• Managing large projects (1m+) \n• Planning and prioritizing projects, allocating assets, creating division budgets and procurement requests, recruiting staff, coordinating training, and follow-up administrative tasks. \n• Audit work conforms to the Standards for Professional Practice Framework of Internal Auditing and The Information Systems Audit & Control Association standards and supervises the execution of the Audit Plan. \n \n• Software Development and developing web-based applications, \n \n• Establishing and operating elections data entry centre, network designing, applications development, and delivering the final tabulation of election results. \n \n• Deal with suppliers, in coordination with the procurement manager, to deliver against specified targets and escalate issues as necessary ensuring high levels of supplier performance \n• Follow-up upgrade plans/testing results. Projects supervision to meet deadlines. Resources management. Allocation to projects, coaching, supervising, preparing staff training plans, objectives and appraisals \n• Follow closely new Technology advance to make the operation benefit from the continuous improvement of its IT systems \n• Provide technical direction for the election commission to determine the role of technology in all election operations, primarily to provide a strategic picture of the future with a focus on handing over a sustainable up to date IT technology and service available to the electoral authority. \n• Determine and roll-out overall security and systems controls policies and procedures and insure that these procedures are properly implemented \n• Management reporting \n• Short and long term production planning, including staff requirements
Head of Billing Unit (System Administrator)
Jawwal, part of Paltel Group is the first mobile telecommunications company in Palestine. With more than 2, 500, 000 customers. It covers 70% of the population provide the market with a high-end telecommunication services.
• Managed and supervise daily operation of Jawwal Billing unit (6 staff)
• Responsible for coordinating for planning and implementation of strategic plans for JAWWAL’s pricing and promotions.
• Insure that the charging and billing functions performance and deliverables are adequate
• Owner of the billing process and its related operations (Billing Operations, QA, Daily Schedule, Billing Table Management, Relationship with banks, Post, Finance, etc.)
• Providing other JAWWAL departments with necessary and vital reports and information to map out the overall strategy for JAWWAL.
• Main duties include database administration, software supervision, business packages setup, the design and analysis of billing statistical reports
• Developing and maintaining the Billing Operations Manual,
• Contact person with Fraud system vendor for implementing and integrate the fraud system with billing and mediation
• Contact person with billing vendors including set up and testing of new releases, ensuring the smooth running of applications, and to fix system bugs.
• Additional duties include monitoring system software, supervising call-processing, billing run and all billing procedures, de-bugging systems and being in-charge of roaming contracts and TADIG testing for all roaming partners.
••Master. in Scientific Computing (Applied Computer Science &Engineering )
•Seminar 1 :Data Mining and decision support
•Seminar2 : Software quality assurance
•Master. in Scientific Computing (Applied Computer Science &Engineering )
•Seminar 1 :Data Mining and decision support
•Seminar2 : Software quality assurance