Nidal M Shab, Senior Director of Customer Services

Nidal M Shab

Senior Director of Customer Services

Oger Systems

البلد
المملكة العربية السعودية - الرياض
التعليم
دبلوم, IT
الخبرات
12 years, 9 أشهر

مشاركة سيرتي الذاتية

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الخبرة العملية

مجموع سنوات الخبرة :12 years, 9 أشهر

Senior Director of Customer Services في Oger Systems
  • المملكة العربية السعودية - الرياض
  • سبتمبر 2008 إلى يناير 2009

Oger Systems " 1 Sept 2008 - 31 April 2009 "
Senior Director of Customer Services

Oger Systems. is one of the leading company in IT in Saudi Arabia .It is Special Systems Company is a technology company that specializes in developing innovative enterprise software solutions for all sectors and they built the infrastructure for the new buildings for public and private.

Responsibilities:
• Manage the customer service team
• Provide new employees in our department.
• Put the training plan for our employees to improve their skills.
• Perform training for customers if needed.
• Perform Business Analysis of customer requirements, document and communicate to the development centers
• Participate in User Acceptance Testing.
• Sales activities and presentations for my team.

Manager /Customer Services Manager في CompuBusiness
  • المملكة العربية السعودية - الرياض
  • سبتمبر 1996 إلى ديسمبر 2003

CompuBuissness " 1 Sep 1996 - 31 Dec 2003"
Operation Manager /Customer Services Manager

CompuBusiness. is one of the leading company in training in Saudi Arabia

Responsibilities:
1 - Responsible to implement the application on client side and follow-up client requirements and Support and troubleshooting for Different training products (Riyadh, Jeddah)
2- Manage the customer service team
3- Work to improve sales.
4- Develop annual plans to improve the performance of the team work on customer services.
5- Manage all the training centers in KSA.
6- Managing User Acceptance Testing.
7- Help customers for online trading.
8- Support Sales activities and presentations for my team.

Training Coordinator في King Faisal Foundation "KFS"
  • سبتمبر 1991 إلى أغسطس 1996

King Faisal Foundation "KFS" " 15 Sep 1991 - 15 August 1996 "
Training Coordinator

I worked as HW / SW support engineer and trainer in computer field.

Responsibilities:
• Preparation of Computer laps.

• Backup User Data and Restore the Backup

• Data Recovery for Lost Data (For software/hardware failure)

• IT- Hardware and Maintenance

• Delivery and installation of printers, scanners & accessories.

• Train the all staff how to operate the computer

الخلفية التعليمية

دبلوم, IT
  • في BCTC
  • يناير 1987

Specialties & Skills

Sales Support
Marketing
Project Initiation
Training Services
Customer Service
ACCEPTANCE TESTING
CUSTOMER SERVICE
ENGINEER
MAINTENANCE
SALES ACTIVITIES
TESTING
TRADING
TRAINING
USER ACCEPTANCE

اللغات

العربية
مبتدئ
الانجليزية
مبتدئ