Senior Director of Customer Services
Oger Systems
Total years of experience :12 years, 9 Months
Oger Systems " 1 Sept 2008 - 31 April 2009 "
Senior Director of Customer Services
Oger Systems. is one of the leading company in IT in Saudi Arabia .It is Special Systems Company is a technology company that specializes in developing innovative enterprise software solutions for all sectors and they built the infrastructure for the new buildings for public and private.
Responsibilities:
• Manage the customer service team
• Provide new employees in our department.
• Put the training plan for our employees to improve their skills.
• Perform training for customers if needed.
• Perform Business Analysis of customer requirements, document and communicate to the development centers
• Participate in User Acceptance Testing.
• Sales activities and presentations for my team.
CompuBuissness " 1 Sep 1996 - 31 Dec 2003"
Operation Manager /Customer Services Manager
CompuBusiness. is one of the leading company in training in Saudi Arabia
Responsibilities:
1 - Responsible to implement the application on client side and follow-up client requirements and Support and troubleshooting for Different training products (Riyadh, Jeddah)
2- Manage the customer service team
3- Work to improve sales.
4- Develop annual plans to improve the performance of the team work on customer services.
5- Manage all the training centers in KSA.
6- Managing User Acceptance Testing.
7- Help customers for online trading.
8- Support Sales activities and presentations for my team.
King Faisal Foundation "KFS" " 15 Sep 1991 - 15 August 1996 "
Training Coordinator
I worked as HW / SW support engineer and trainer in computer field.
Responsibilities:
• Preparation of Computer laps.
• Backup User Data and Restore the Backup
• Data Recovery for Lost Data (For software/hardware failure)
• IT- Hardware and Maintenance
• Delivery and installation of printers, scanners & accessories.
• Train the all staff how to operate the computer