Voice & Network Eng.
shabakah net
Total years of experience :3 years, 1 Months
Company Name : Shabakah.Net
Department : Projects Department
Position : Field Engineer (Network Division)
Responsibilities:
• Project administrator on Al-Elm company project (Taqat Center)
(Cisco VoIP - network manage - exchange and active directory managing)
• Make a project plan.
• Test lines to ensure that they are convenient to services standards.
• Installation and operation of several services: Leased Lines, ADSL.
• Faults repairing.
• Maintaining the Network operations and Functionalities.
• Perform Network and Systems Periodic Updates.
• Fix the Issues and Conflictions in the running operating systems.
• Prepare the site Reports and Deliver them to the Project Manager.
• Assisting in Securing the Network Infrastructure.
Feb 2011 - Jan 2012
Company Name : Shabakah.Net
Department : Technical support Department.
Position : Technical support supervisor
Responsibilities:
• Following and Troubleshooting for the issues of our service.
• Coordinate between the Technical support team.
• Assisting Customers to solve their Technical issues.
• Troubleshooting the Technical Issues.
• Provide the customer with operational Guidelines.
• Tracking up the Tickets with an organized approach.
Jul 2010 - Feb 2011
Company Name : Shabakah.Net
Department : Technical support Department
Position : Technical support Agent
Responsibilities:
• Receiving the calls of the customers.
• Following the issues with our other departments.
• Following the cases with STC, Mobily and internal departments.
• Resolving Technical Issues for the customers.
• CCIE voice Written exam i worked in many voice projects, so i got some experience in this field. and soon i will take the Lab exam for it
• CCNA Security currently studying
Cisco Certified Network Associate
• CCNP R&S studying still didn't take the exam