Area Manager
Bausch & Lomb
Total years of experience :16 years, 2 Months
Build interface with all the healthcare stakeholder’s like surgeons, hospital administrators and HOD
Vendor and Distributor’s Management and channel management
Drive new market launches, concepts and procedures.
Managing P&L of Aesthetics Business for assigned regions
Accountabilities:
Ensure redressal of South Asia Grievance corrective Action.
Managing the Loyalty Program-Way of Life with continuous monitoring of the enrolments, executing regular
client engagement programs.
Facilitates training sessions on Loyalty Programs, processes and Customer care.
Coordinate Mystery Audits, detailing of key assessment areas.
Oversees the functionalities of call centre equipped with a manpower of 20 agents and related reports for
WFM. Revenue generation (1 Cr) through LMS.
Coordination of Legal cases-with field & lawyer on case.
Training and Improvement POA designing for Center staff and New Joinees.
Accountabilities:
Operations strategizing and handling Local Marketing events
Maintaining Customer Relationship & Maintaining PR Relations with HNI clients
Budget Management and Communication- e mail and general enquiry answering
Business Performance Analysis and identifying gaps & recommend solutions for improvement
Supervising & Administrative Support with Data Management (documents and Client service details)
Team Handling (30 - 35)
Supply Chain Maintenance and Accounts (billings, cash pickups and cheque clearances)
Reports Analysis: identify issues and gaps, plans for deviations, Monitoring competitor strategies
Significant Highlights:
Achieved highest ever revenue for Khan Market (No. 1 in country), Kamla Nagar- Previously handled (in
Over achievement percentage) and Lajpat Nagar
Achieved same store Growth of 35% from -18% in a span of 6 months only and 32% for consumption
Highest contributor for Q3 at Pan India Level (Khan Market) Q4 highest over achievement Q4 (Lajpat Nagar)
Easyday is an Indian retail brand that runs chains of consumer retail department stores. A JV between India’s Bharti group and walmart
Accountabilities:
•Searching Business development opportunities.
•MIS management
•Hiring for North India Counters
•Vendor Management and Ensure Timely delivery of Merchandise to stores
.