Nidhi singh Shaktawat

Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning. Delivered engaging presentations at internal conferences showcasing best practices in talent development strategies. Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees versatility in performing various tasks. Managing & supervising field trainers divided into 6 zones, all over India.

Followed-through on all critical inter departmental escalations to increase customer retention rates. Provided Visual consultation to national and international customers. Devised brand and product strategies to drive client satisfaction. Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Background of rewriting human interests and engaging readership. Provided writing support in fast-paced
environment for variety of public-facing materials.