Desktop Support Engineer
DP World
Total years of experience :15 years, 11 Months
• Training and guiding a group of IT support engineers and helpdesk staff.
• Supporting and maintaining high availability of virtual desktops to end users.
• Assembling, configuring, and testing hardware & software prior delivery to end users.
• Hardware/software installation, demonstration and training at customer site.
• Testing and determining workarounds for unknown and/or new IT-related incidents.
• Providing intranet & internet applications maintenance.
• Updating and managing logged IT requests and incidents using MARVEL system.
• Supporting handheld devices, including BlackBerry, Nokia, Samsung, iPhone, iPad, and i-Mate.
• Handling application installation, repairing, and updating using Software Manager.
• Troubleshooting and maintaining various printer, scanner, copier, and fax models.
• Presenting technical advice to end users regarding IT equipment replacement/upgrading.
• Coordinated projects for IT applications such as STRAT&GO(strategic management tool to measure key performance indicators for each department/section/team in a given organization) and Time & Attendance System
• Reporting all IT projects’ progress to the IT Projects Officer in-charge and handling all assigned instructions.
• Planning, design, documentation, and implementation of various systems to include
Desktop PC’s, servers, network equipment, and software applications.
• Troubleshoot and resolve hardware, connection, printer and software issues reported
• Update network applications as required
• Setting up of all IT needs for all branch offices
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate
requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Induct and train new staff on the computer systems and company policies
• Keeping website updated and liaising
• Keeping inventory of hardware and maintenance records
• Perform routine server monitoring and performance benchmarking
• Makes recommendations for new equipment and services to purchase and works with various
Vendors for procurement.
• Complete special projects as requested
• Installing new computer systems and connecting them in to LAN
• Installing the basic OS and the supporting software as per the guidelines of the organization
• Recording the model number of each installed hardware component and forwarding the details to the administrative authorities
• Attending the maintenance calls by the users
• Informing the users about precaution measures for some of the frequently arising system concerns
• Installing new computer systems and connecting them in to LAN
• Installing the basic OS and the supporting software as per the guidelines of the organization
• Recording the model number of each installed hardware component and forwarding the details to the administrative authorities
• Attending the maintenance calls by the users
• Informing the users about precaution measures for some of the frequently arising system concerns
• Working for Symantec Company as NortonLive Spyware and Virus removal Specialist.
• Taking remote access of the computer
• Removing all kinds of viruses and spywares from the computer
• Doing Registry editing and modify startup items
• Taking back up of data and doing repair installation if the virus corrupted the system file.
• Doing Windows Fresh installation if the repair failed
• Doing recovery console, Fixmbr for fixing the OS related issues.
• Configuring Internet settings, installing security softwares and troubleshooting any issues regarding security software.
Cisco id: cs011933544
Microsoft Certified Professional