Foreign Currency Teller/KYC executive
Al Ansari Exchange
Total years of experience :8 years, 3 Months
• Accurately and efficiently processed deposits, withdrawals, and account transfers
• Conducted Customer Due Diligence (CDD) background checks on potential and existing customers to understand their financial activities and risk profiles
• Ensured compliance with regulatory requirements by adhering to internal policies, anti-money laundering (AML) procedures, and Know Your Customer (KYC) guidelines
• Reviewing customer documentation, verifying identities, and assessing the level of risk associated with each customer
• Conducted enhanced due diligence (EDD)on high-risk customers or businesses, which may include more in-depth background checks and ongoing monitoring
• Ensured customer satisfaction and provide professional customer support.
• Handled 20+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Communicated with customers to collect necessary information and documentation and requested additional documents or clarification from customers to complete the verification process.
• Maintained accurate records and documentation of customer identities and transactions. This includes keeping track of customer identification documents and transaction history
• Successfully onboarded individual and corporate clients while ensuring compliance with all regulatory requirements
• Responsible for processing and updating data on estimates provided by various contributors in an accurate and timely manner for Global forex market on a real-time basis
• Monitoring Real Time and other related trade data to prevent pricing/application issues that affect customers
• Working on internal data enhancements, data testing and reporting
• Preparing reports and analysis of trade data for internal and external use
• Working effectively with several internal teams to provide the best experience to the customer via Thomson Reuters' products
Internship (3 Months) OUSHADHI Kerala Ltd, Kerala. ACADEMIC PROJECT (3 Months) Title: “Analysis of the usage and effectiveness of e – banking among users at HDFC bank Bangalore India
2009-2011 BA Economics SREE KRISHNA COLLEGE GURUVAYOOR 50%
2006-2008 Pre University Commerce SREE KRISHNA HSS GURUVAYOOR 79%
2006 MARCH SSLC BETHANY E H S S KUNNAMKULAM 84%