Nihal مغربي

Retail Sales Manager في Amouage

• الكويت - الكويت
• نوفمبر 2013 إلى أكتوبر 2017

Responsible for the overall brand management also for monitoring and assisting in all major market - level plan tasks, marketing projects and related activities. Also in charge of ensuring that all products and store environments are optimized to deliver the sales target.

• Conducting professional presentations of new proposals
• Anticipating market trends so that the brand keeps and enhances its competitive advantage.
• Actively marketing and promoting the business through a variety of platforms.
• Responding quickly and efficiently to all sales enquiries
• Working closely with the company’s operations and marketing teams.
• Reviewing business plans against actual results and trying to determine reasons for any deviations.
• Negotiating and closing agreements with third parties.
• In charge of the implementation of business measures, new guideline and strategies.
• Working jointly and communicating effectively with other department heads especially senior business managers.
• Improve the working environment and business processes.
• I aim to strengthen client relationships and ensure the successful continuance of business operations as well as managing and developing customers' databases
• Provide feedback, training, and other team development exercises while ensure that the staff members we recruit are quality and customer oriented as well as tailoring development and improvement plans
• Conduct office management tasks
• Ensure safety regulations are adhered
• Hard working to ensure client satisfaction and consistent growth in revenue.
• Implement measure to provide motivation for employees
• Oversee customer service and assess that they are meeting customer satisfaction goals as per mystery shop standards
• Prepare, revise and submit reports, budgets and other documentation
Dialogue with clientele about customer service issues or queries
• Communicate information to the departments filtered for management
• Implement quality management and regulatory compliance strategies
• Managing budgets
• Maintaining statistical and financial records
• Dealing with customer queries and complaints as well as feedback
• Overseeing and following up on deliveries as well stock control management
• Planning sales yearly budget forecasts
• Developing and maintaining a database of all contacts.