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Nihmathulla Nirose , Customer Experience Executive

Nihmathulla Nirose

Customer Experience Executive·Dialog Business Services

Sri Lanka

Bachelor's degree, Administration And Management

Work experience

Total years of experience: 4 years, 6 months

Customer Experience Executive

January 2023 - Present

Dialog Business Services

Colombo 2, Sri Lanka •Hybrid

January 2023 - Present

• Club Vision (Main Campaign), Mobile (Postpaid & Prepaid),
DBN, DTV, Genie, GenieBiz, Dialog Finance, Retailer
Products
• Manage high-profile customers and ensure service
excellence across multiple product lines
• Consistently achieve KPIs through effective problem
solving, multitasking, and customer support
Company industry:
Telecommunications

Products Sales Executive

December 2021 - January 2023

Softlogic Holdings PLC

Colombo 3, Sri Lanka

December 2021 - January 2023

• Built and maintained strong customer relationships, driving
repeat business
• Conducted product demonstrations and delivered after
sales support
• Collaborated on sales strategies to achieve branch
objectives
Monitored sales, customer interactions, and market trends to
identify growth opportunities
Company industry:
Retail & Wholesale

Education

Bms

August 2026

August 2026

Bachelor's degree, Administration And Management

Sri Lanka

Business Management School Oxford university of London

August 2025

August 2025

Diploma, Business management

Sri Lanka

Zahira College Colombo

December 2021

December 2021

High school or equivalent, Commerce

Sri Lanka

Skills

CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PRODUCT DEMONSTRATION
Intermediate
PRODUCT DEMONSTRATION
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate

Languages

English

Beginner

Hobbies and interests

Basketball