Nikhil Santhosh

• Coordinated end-to-end administrative operations, ensuring full compliance with
internal policies, data protection standards, and regulatory requirements.
• Managed and maintained confidential client records, contracts, and documentation to
support accurate reporting and audit readiness.
• Supported senior management with workflow analysis, operational reporting, and
process improvement initiatives, contributing to increased departmental efficiency.
• Managed complex calendars, meetings, appointments, and travel arrangements for
senior staff, optimising time management.
• Prepared management reports, summaries, and operational documentation to
support informed decision-making.
• Acted as a key liaison between internal teams and external stakeholders to ensure
smooth communication and task completion.
• Oversaw office supply procurement, vendor coordination, and inventory control,
reducing operational costs by approximately 15%.
• Proactively identified administrative inefficiencies and implemented solutions to
improve day-to-day operations.

• Provided comprehensive administrative and clerical support, including document
preparation, correspondence handling, scheduling, and data entry.
• Served as the first point of contact for clients, suppliers, and internal teams,
maintaining professional communication and timely issue resolution.
• Coordinated internal meetings, prepared agendas, recorded minutes, and followed
up on action points to support operational deadlines.
• Managed digital and physical filing systems, improving document retrieval efficiency
by 20%.
• Assisted in preparing reports, presentations, tenders, and internal communications
for management and clients.
• Supported cross-functional teams by tracking tasks, deadlines, and deliverables in a
fast-paced environment.
• Maintained office supplies and equipment, ensuring uninterrupted office operations.

• Delivered high-quality customer service while managing high-volume enquiries,
orders, and client communications.
• Resolved customer issues efficiently, maintaining strong service standards and
customer satisfaction levels.
• Maintained accurate customer records and service logs using CRM and internal
systems.
• Tracked and reported key performance indicators (KPIs) to identify trends and
improvement opportunities.
• Collaborated with operations and management teams to streamline service
workflows and reduce response times.
• Trained and supported new team members on customer service procedures,
systems, and best practices.
• Coordinated with cross-functional teams to ensure timely order processing and
service delivery.

• Supported high-volume warehouse operations, including inventory handling, order
picking, packing, and dispatch.
• Consistently met productivity, accuracy, and safety targets in a fast-paced logistics
environment.
• Monitored inventory levels, identified discrepancies, and reported issues to
supervisors.
• Conducted quality control checks to ensure accurate order fulfilment and compliance
with customer specifications.
• Operated warehouse equipment safely and efficiently in line with health and safety
regulations.
• Contributed to warehouse layout and process improvements, supporting a 10%
increase in operational efficiency.