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Nikhita Nair , Sales & Operations Support

Nikhita Nair

Sales & Operations Support ·iAccel Venture Axis

United Arab Emirates

Bachelor's degree, English Literature and History

Work experience

Total years of experience: 6 years, 5 months

Sales & Operations Support

May 2026 - Present

iAccel Venture Axis

Dubai, United Arab Emirates

May 2026 - Present

Coordinate client onboarding processes and collect documentation for business setup and compliance
requirements.
Prepare and submit business licence applications through government and free zone portals.
Assist with corporate tax registration applications and maintain accurate client records.
Create content for LinkedIn and WhatsApp channels and design Canva-based marketing materials.
Conduct research on business setup regulations and support lead generation initiatives.
Company industry:
Administration Support Services
Job role:
Administration

Studio & Customer Operations Coordinator

September 2025 - December 2025

ThreadWerk,

Dubai, United Arab Emirates

September 2025 - December 2025

• Managed customer communication, bookings, and invoicing to maintain smooth operations.
• Oversaw venue management and administrative workflows.
• Supported front-line inquiries and customer experience.
Company industry:
Fashion & Apparel
Job role:
Marketing and PR

Intern – Customer Relations, Marketing & HR

January 2024 - April 2025

FACTS Computer Software House LLC,

Dubai, United Arab Emirates

January 2024 - April 2025

• Conducted customer surveys and analysed feedback to improve service quality.
• Assisted with sales calls, telemarketing, and created blog/social media content.
• Maintained HR records, screened CVs, and updated HRMS
• Wrote detailed procedure manuals for customer support and admin team.
Company industry:
IT Services

Intern

February 2024 - February 2025

FACTS Computer Software House LLC

Dubai, United Arab Emirates

February 2024 - February 2025

• Customer Relations: Conducted surveys and used feedback to improve client
experience.
• Sales and Marketing: Handled Sales Calls/Telemarketing, wrote blog and social
media posts.
• HR/ Admin: Maintaining and updating employee records, screening CVs.
• Procedure Writer: Created business procedure manuals for customer support and
admin divisions.
Company industry:
IT Services
Job role:
Marketing and PR

Student Ambassador (Content & Engagement)

January 2021 - June 2023

Newcastle University,

United Kingdom

January 2021 - June 2023

• Wrote monthly blog posts for prospective students.
• Engaged with students on Unibuddy to support recruitment.
Company industry:
Primary, Prep, & Secondary School

Various Student Roles

January 2021 - June 2023

University,

United Kingdom

January 2021 - June 2023

• Supported University Open Days.
• Delivered a virtual Malayalam Language Taster Session.
Company industry:
Primary, Prep, & Secondary School

Volunteer

January 2021 - January 2021

Literature Festival

Dubai, United Arab Emirates

January 2021 - January 2021

Company industry:
Media Production

Volunteer

January 2017 - January 2019

Old Library

Dubai, United Arab Emirates

January 2017 - January 2019

Company industry:
Primary, Prep, & Secondary School

Volunteer

January 2017 - January 2018

Society

Dubai, United Arab Emirates

January 2017 - January 2018

Company industry:
Non-profit Organization

Education

Newcastle University

June 2022

June 2022

Bachelor's degree, English Literature and History

Great Britain (UK)

GPA (rating): Excellent

GPA (rating): Excellent

Upper Second Class Honors

Skills

Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Reading
Expert
Reading
Expert
Writing
Expert
Writing
Expert
Digital Marketing
Expert
Digital Marketing
Expert
CONTRACTOR LICENSE
Intermediate
CONTRACTOR LICENSE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
MAINTAINABILITY
Intermediate
MAINTAINABILITY
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
CONCURRENT VERSIONS SYSTEM SOFTWARE
Intermediate
CONCURRENT VERSIONS SYSTEM SOFTWARE
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
TECHNICAL WRITING
Intermediate
TECHNICAL WRITING
Intermediate

Languages

English

Native Speaker

Arabic

Intermediate

Malayalam

Native Speaker

Japanese

Beginner

French

Beginner

Hindi

Beginner

Training and Certifications

Training
Digital Marketing
Oscar Cultural Institute
Feb 2024

Hobbies and interests

Reading , Writing