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Nikia Changez, Content Moderator / Customer Service Advisor

Nikia Changez

Content Moderator / Customer Service Advisor·Concentrix

Pakistan

Bachelor's degree, Bachelors in Journalism and Education

Work experience

Total years of experience: 13 years, 10 months

Content Moderator / Customer Service Advisor

January 2025 - Present

Concentrix

Kuala Lumpur, Malaysia

January 2025 - Present

• Review and moderate user-generated content including videos, text, and images
• Enforce platform policies and community guidelines
• Take accurate actions (approve, remove, escalate)
• Handle high-volume queues with quality and consistency

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

November 2017 - June 2026

NFitness

Lahore, Pakistan Hybrid

November 2017 - June 2026

• Manage customer interactions via calls and chats
• Resolve complaints efficiently and ensure satisfaction
• Provide accurate product and service information

Company industry:
Sports & Outdoor Activities

Front Desk & Customer Service

January 2015 - January 2017

Champion Health & Fitness

Lahore, Pakistan

January 2015 - January 2017

• Assisted walk-in customers and promoted services
• Managed orders and customer requests
• Reported feedback to management

Company industry:
Administration Support Services

Call Center Representative

January 2011 - January 2014

Brain Storm BPO

Lahore, Pakistan

January 2011 - January 2014

• Conducted outbound calls and follow-ups
• Provided product information and upselling

Company industry:
Call Centers & Customer Care Outsourcing

Education

Punjab University

August 2013

August 2013

Bachelor's degree, Bachelors in Journalism and Education

Pakistan

University of the Punjab

January 2013

January 2013

Bachelor's degree, Art Education

Pakistan

Skills

HIT
Expert
HIT
Expert
Group Health
Expert
Group Health
Expert
Core Training
Expert
Core Training
Expert
Weight Training
Expert
Weight Training
Expert
Weight Loss
Expert
Weight Loss
Expert
Internet research
Expert
Internet research
Expert
Ms office
Expert
Ms office
Expert
HIT
Expert
HIT
Expert
Group Health
Expert
Group Health
Expert
Core Training
Expert
Core Training
Expert
Weight Training
Expert
Weight Training
Expert
Weight Loss
Expert
Weight Loss
Expert
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
EDITING
Intermediate
EDITING
Intermediate
INTERACTION DESIGN
Intermediate
INTERACTION DESIGN
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate

Languages

English

Expert

Urdu

Expert

Training and Certifications

Certifications
Certified Fitness Instructor
Aug 2018

Training
Rehabilitation Instructor
Horizon Hospital
Feb 2016