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Nikita Bandoy, Team Leader

Nikita Bandoy

Team Leader·Zappy Sales

Philippines

Bachelor's degree, Business Administration

Work experience

Total years of experience: 9 years, 8 months

Team Leader

January 2025 - Present

Zappy Sales

Cebu City, Philippines Remote

January 2025 - Present

Customer Support & Escalations
KPI tracking, attendance monitoring, and performance reporting
Lead generation oversight and workflow coordination
LTL (Less Than Truckload) shipment coordination and documentation support
Feedback summaries, team accountability, and performance improvement tracking

Company industry:
Business Process Outsourcing (BPO)

Assistant to Account Manager / Virtual Assistant

October 2024 - January 2025

Staff Outsourcing Solutions

Cebu City, Philippines

October 2024 - January 2025

Sales and gross profit tracking; reporting and documentation
Data extraction, analysis, and file management
Close coordination with Account Manager on operations

Company industry:
Business Process Outsourcing (BPO)

Project Manager — Retail

February 2021 - July 2024

Wonita Oriental

Cebu City, Philippines Hybrid

February 2021 - July 2024

Project planning, timelines, and performance monitoring
Budget tracking and resource coordination
Cross-functional team leadership and stakeholder communication

Company industry:
Business Process Outsourcing (BPO)

Business Manager

February 2021 - July 2024

Wonita Oriental

Cebu City, Philippines Hybrid

February 2021 - July 2024

Recruiting, onboarding, and supervising multiple teams
Payroll, invoices, budgets, and SOP implementation
Performance monitoring and productivity management

Company industry:
Business Process Outsourcing (BPO)

Customer Support Manager

February 2021 - July 2024

Wonita Oriental

Cebu City, Philippines Hybrid

February 2021 - July 2024

Team supervision, quality checks, escalations
SOP creation and process improvement
Hiring support and onboarding coordination

Company industry:
Business Process Outsourcing (BPO)

Customer Service Representative

November 2020 - January 2021

Task Everyday

Cebu City, Philippines

November 2020 - January 2021

Company industry:
IT Services

Travel Consultant

November 2019 - October 2020

Teleperformance

Cebu City, Philippines

November 2019 - October 2020

Company industry:
Call Centers & Customer Care Outsourcing

Retention Specialist

January 2019 - January 2019

Concentrix

Cebu City, Philippines

January 2019 - January 2019

Company industry:
Call Centers & Customer Care Outsourcing

Survey Analyst

January 2017 - December 2018

Ameeratel

Cebu City, Philippines

January 2017 - December 2018

Employee Engagement / HR Surveys

Company industry:
Call Centers & Customer Care Outsourcing

Customer Support Associate

January 2017 - July 2017

Telstra

Cebu City, Philippines

January 2017 - July 2017

Company industry:
Telecommunications

Technical Support Representative

January 2016 - January 2016

Tech Mahindra

Cebu City, Philippines

January 2016 - January 2016

Company industry:
IT Services

Customer Service Representative

January 2015 - November 2015

Sykes

Cebu City, Philippines

January 2015 - November 2015

Company industry:
Call Centers & Customer Care Outsourcing

Part-Time ESL Tutor (Japanese Students)

August 2014 - August 2014

Southwestern University

Cebu City, Philippines

August 2014 - August 2014

Provided one-on-one English tutoring to two Japanese college students, focusing on speaking,
pronunciation, and comprehension. Included cultural exchange discussions about Filipino and
Western culture to support real-life communication. Adjusted lessons based on each students
needs and level.

Company industry:
Primary, Prep, & Secondary School

Education

University of Cebu

January 2024

January 2024

Bachelor's degree, Business Administration

Philippines

Southwestern University

March 2019

March 2019

High school or equivalent, Psychology

Philippines

Southwestern University

March 2017

March 2017

Bachelor's degree, Mass Communication

Philippines

University of Cebu

January 2013

January 2013

Bachelor's degree, Secondary Education

Philippines

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DEVELOPMENT MANAGEMENT
Intermediate
DEVELOPMENT MANAGEMENT
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate