Nikitha Mary Siprees

Oversee daily operations to ensure the smooth and efficient functioning of
travel services, including Hotel reservations, and customer support.
• Supervise and manage a team of customer service agents, providing
guidance and training to enhance team performance and customer
satisfaction.
• Handle escalated customer complaints and concerns, ensuring prompt
resolution and maintaining a high level of service quality.
• Monitor customer service metrics, including response times, resolution
times, and customer satisfaction ratings, and take corrective actions where
necessary.
• Coordinate with hotel, vendors, and suppliers to ensure the timely and
accurate processing of travel services, tickets, and documentation.
• Ensure compliance with industry regulations, company policies, and safety
standards in all operational procedures.
• Develop and implement customer service