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Nikki Karen Rodriguez, SALES OPERATIONS COORDINATOR

Nikki Karen Rodriguez

SALES OPERATIONS COORDINATOR·NAFFCO CONTROL, FZCO JAFZA

United Arab Emirates

Bachelor's degree, BUSINESS ADMINISTRATION, MARKETING MANAGEMENT

Work experience

Total years of experience: 8 years, 5 months

SALES OPERATIONS COORDINATOR

October 2023 - Present

NAFFCO CONTROL, FZCO JAFZA

Dubai, United Arab Emirates

October 2023 - Present

• Generates, manages, and follows up on price proposals for customers, ensuring accurate and
timely submissions.
• Collaborate with sales, technical, and logistics teams to prepare quotes, manage technical
specifications, and update pricing records.
• Create accurate, detailed quotations, cost estimates, and proposals based on customer
requirements and technical specifications.
• Respond to incoming customer inquiries, provide status updates, and follow up on pending
quotes to close sales.
• Maintain accurate records of, pricing history, contract pricing, and special pricing projects.
• Work with Sales Engineers and technical teams to ensure quotes meet specific project needs
(e.g., technical drawings, BOMs).
• Double checking prices and managing supporting documents such as purchase requests,
invoices, and sales orders.
• Process quotations using CRM or ERP systems like Oracle, ensuring data integrity.

Company industry:
Industrial Production
Job role:
Sales

CUSTOMER RELATIONS ASSISTANT/IMPORT COORDINATOR

March 2017 - November 2022

AAI WORLDWIDE LOGISTICS, INC.

Makati City, Philippines

March 2017 - November 2022

• Prepared logistics documentation, including shipping manifests and customs clearance forms.
• Accuracy and timeliness of delivery advise upon release of shipment.
• Collation of shipping documents and PO from client/agents/consolidators (per document).
• Consistently maintained a customer satisfaction rating of 95% or higher, resulting in positive
feedback and repeat business.
• Established long-term relationships with key clients, contributing to a 90% increase in repeat
business over five years.
• 100% accuracy and completeness of documents secure from agents/consolidators/client for
documentation.

Company industry:
Distribution, Supply Chain & Logistics

Education

PAMANTASAN NG LUNGSOD NG MUNTINLUPA

June 2016

June 2016

Bachelor's degree, BUSINESS ADMINISTRATION, MARKETING MANAGEMENT

Philippines

Skills

Achieving Targets
Expert
Achieving Targets
Expert
Computer Skills
Expert
Computer Skills
Expert
Time management skills
Expert
Time management skills
Expert
Work Ethic
Expert
Work Ethic
Expert
Collaborative Problem Solving
Expert
Collaborative Problem Solving
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
Office Work
Intermediate
Office Work
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Logistics
Intermediate
Logistics
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
SALES
Intermediate
SALES
Intermediate
TASK MANAGEMENT
Intermediate
TASK MANAGEMENT
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
TRUSTWORTHINESS
Intermediate
TRUSTWORTHINESS
Intermediate

Social profiles

Languages

English
Intermediate
Filipino
Native Speaker

Training and Certifications

Certifications
Trained in Int'l Air Cargo Forwarding Course (IATA)
Certified Consumer Electronics (TVET) Pro - NCII Passer
Int'l Air Cargo Forwarding Course (IATA)
Certified Consumer Electronics (TVET) Pro - NCII Passer
Int'l Air Cargo Forwarding Course
Trained in Int'l Air Cargo Forwarding Course (IATA)
Certified Consumer Electronics (TVET) Pro - NCII Passer

Training
Basic International Air Cargo Forwarding Course

Hobbies

  • Playing piano, volleyball & badminton