Nikola Milanovic

Handle all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory.
- Preparing monthly payroll report
- Preparing monthly Profit & Lost report
- Controlling beverage and wine cellar stock
- Interviewing potential employees.
- Controlling and managing employees extra hours
- Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
- Maintain positive attitude and teamwork at all times.
- Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
- Coaching and supervising existing team members and assigning them on trainings.
- Preparing weekly and annual leave rosters.
- Controlling floor and service flow.
- Perform additional duties within F&B department.
- Work closely with other departments and outlets (including banquet).
- Drive pre-service briefings.
- Behave with other members of staff, managers and directors in a polite, honest and friendly way.
- Assisting with menu changes and promotions
- Assisting in organization of events in the restaurant
- Leading by example

- Since November 2016 acting as Assistant Restaurant Manager
- Responsible for daily cashiering, closing restaurant, checking safety procedures(HACCP)
- Taking care of most important guests.
- Controlling and managing employees extra hours
- Following BSA standards
- Fully aware with F&B policies and procedures.
- Up selling and identification of additional revenue opportunities in order to achieve outlets sales targets.

Greeted new customers and escorted them to their tables.; Receive drink orders and conveyed to bartender; Answering on questions about drinks and making recommendation upon request.; Checked to ensure that customers are enjoying their drinks - took action to correct any issues, as needed; Prepare bills and collected payment from customers; Cleaned tables and other areas as needed, after clients departed; Ordering and checking of foodstuff in the bar; Making orders (coffees, smoothies, cocktails, juices...); Keeping bar clear

-on my proposal are introduced healthy smoothies of fruits and vegetables, which us significantly increased popularity and profits