Program Head
Transfora /Agility Logistics
Total years of experience :16 years, 11 Months
•Organize and execute assigned business projects according to client’s requirements.
•Engage client to gather business requirements/business rules and ensure alignment with development teams
•Lead and conduct change management initiatives to improve workflow system, Define data requirements and report layouts for the business to review.
•Conduct quantitative analyses on available metrics and brief senior leadership to maximize visibility of KPI's.
•Generate various business opportunities for the firm by participating in and managing proposals
•Contribute to build business dashboards to conduct trend analysis on metrics, Lead enhancements to the KPI framework and performance dashboard for organisation.
•Evaluate and present information in a manner that will facilitate management's understanding of the results and impact. Develop, analyse, and monitor new, routine and adhoc reports.
•Working closely with stakeholders to identify and analyse business processes and workflows.
•Assist in compiling and analysing information from multiple sources, identify possible areas of concern or conflict.
•Support business process transition by diagnosing process improvement opportunities and by Defining performance results and standards.
•Am responsible for creating business intelligence information which provides regular updates to senior level sponsors
•Support identification, development, and management of key process metrics that will effectively identify current and predictive performance against key objectives of the organisation.
•Responsible for streamlining and standardizing department Policies and Processes
•Interpret data, analyse results and provide ongoing reports.
•Provides administrative and operations support for the service team.
•Preparations of various MIS reports and provide the analysis reports to management using various Advanced Excel Skills like Pivot tables, charts, KPI Dashboards reports.
•Coordinate activities of service or technical personnel focusing on quality and efficiency in our service delivery.
•Understand the needs and requirements of customer in order to provide the right information, advice and assistance.
•Answer customer inquiries, orders, service needs and complaints professionally and respond where applicable
Follow-up and co-ordination with customers, logistics & other general matters.
•Prepares and manage quotations, invoices, cash receipt, payments, collections and Reports.
•Responsible for ensuring client satisfaction, retention, contract renewal, revenue maintenance and revenue enhancement
•Handling account receivables; Billing and billing related queries, Operation related Issue;
•Preparations of various MIS reports and provide analysis to the Department Head and resolve reconciling differences.
•Handling US Government contracts Billing & Documentation.(Multi National Force Iraq-MNFI, Army & Air force Exchange service-AAFES, Defence distribution Center Kuwait /Southwest Asia -DDKS)
•Act as a liaison and assist between Branch offices and other departments/operations.
•Setting up and maintaining all project documentation records.
•Handling payment follow-ups, collection and disputed payments.
•Customer relation and coordination between clients and operation department for service related issues.
Advance Accountancy and Advance statistics