Compliance Analyst
Emirates NBD
Total years of experience :18 years, 2 Months
with retail compliance team in Maydan to review all bank account documents to address repeated observations issued by Central Bank and remediate any gaps in order to strengthen Anti Money Laundering and sanctions controls.
Worked with Quality Management team to review and make written observations on corporate account opening documents against with the details captured in SIGCAP.
Handled complaints and supervisory calls regarding billing, opening of contracts, closing of rentals, bank disputes, and other related rental issues.
Managed car rental reservations, provided valid information for and complied specific procedures and conditions in renting.
Undertook billing inquiries, credit card and cash payments, reservations.
Handled bank disputes, query from remote and overseas branches, refunds and other customer related inquiries.
Marketed and assisted in the sale of basic banking products such as package banking products, personal accounts, fixed deposits.
Promoted and sold retail banking asset products such as Loans, credit cards & cross sold complimentary products such as internet banking, Insurance etc.
Worked as a team leader for the branch retail banking Customer service unit, where one of my main roles were to monitor team service performance and discuss, assess and find solutions and communicate with management and peers on adverse monthly mystery shopper reports.
Maintained Customer relationships with high net worth customers.
Served as a Teller covering transactions on cash and cheque deposits, cash withdrawals, issuance of foreign currency and Travelers’ Cheques, sorted cash orders demanded by corporate clients, balanced cash at end of the day, and ensured the operational activities were complied with the required standards.
Carried out administrative duties as a branch coordinator.
Provided an exclusive banking service for both mass market and high profile customers.
Sale of money market products such as Treasury Bills, repo etc.
Trained new staff for both safe deposit lockers and customer service area.
Handling customer complaints and providing timely resolution.
Liaised with other operational units to resolve customer queries.
Drafted letters to clients on various accounts related queries (Business correspondence).
Maintained registers and issued Credit cards, debit cards, Internet banking tokens, Retained cards, Personal Identification Numbers and statements & letters.
Checked to ensure that branch complied with Audit procedures from 2007 to 2010.
Processed and scrutinized customer instructions regarding safe deposit locker transactions.
Liaised with Personal Banking Relationship Managers in processing and resolving customer transactions and queries.
Distant Learning Undergraduate at Anglia Ruskin University following BSc (Hons) in Psychology- expected by January 2016
Charted Institute of Management Accounting- Certificate of Business Accounting-2004.
Completed a course in: Excel, Word, Powerpoint & Email