IT Manager
Dhamani Jewels
Total years of experience :10 years, 4 Months
Diamond & Jewelry Retail Company:
- Operational Planning and Efficiency
- Strategic Planning
- Technology Innovation
- IT Budget
- IT Policy
- Team Management
• Managing a team of IT administrative & technical staff
• Managing Infrastructure Budget and execution
• Manage existing infrastructure (Server/ Network/Backoffice systems/CCTV)
• Manage IT Infra and Support for approximate 100 associated Marketing Companies with Appco in PAN India location.
• Provide regular training to Appco Staff as well as associated Marketing Companies on usage of Business applications and IT systems.
• Set daily objectives/priorities and manage regional IT resources at various Marketing Company offices accordingly to the business objectives
• Maintaining Backups for Physical/Virtual Servers and verifying regular backup restoration reports.
• Information System Audit to ensure that the infrastructure and application systems are used to their full potential and if there is any need of upgrade or improvement to enable business get better value
• Responsible for Compliance with regards to applications and systems utilized in the Infrastructure.
• Video conference setup and administration
• Assemble risk management plans and work effort documents
• IT Asset Management and Procurement
• Create/maintain documentation for IT Policies, Processes and Developments (FSD/BRD)
• Provide risk assessment
• Vendor Evaluation and Management.
•Managing a team of over 10 IT administrative & technical staff
•Managing Infrastructure Budget and execution
•Requirement gathering for new stores
•Manage existing infrastructure (Server/POS/Network/Backoffice systems/CCTV/EAS)
•Managing Datacentre and Stores IT infrastructure to maintain 100% uptime
•Maintaining Backups for Physical/Virtual Servers and verifying regular backup restoration reports.
•Continuous training on POS to new joiners and existing sales / cashier team.
•Information System Audit to ensure that the infrastructure and application systems are used to their full potential and if there is any need of upgrade or improvement to enable business get better value
•Responsible for Compliance with regards to Applications and systems utilized in the Infrastructure.
•Video conference setup and administration
•Responsible to bring in innovative ideas in technology advancement that adds value to the business
•Assemble risk management plans and work effort documents
•Create Project documentation
•Provide risk assessment
•Vendor Evaluation and Management.
Projects Handled:
•Flemingo Dutyfree Store IT setup design, procurement and implementation at Chennai International Airport
•Managing a team of over 12 IT administrative & technical staff.
•Strengthening the IT infrastructure through to implementing new technologies.
•Responsible for hardware and software installation, maintenance and repair.
•Performing routine audits of systems and software.
•Manage the IT budgets and expenditure on hardware and software.
•Developing & maintaining the company IT systems, software and databases.
•Recommending and implementing improvements and efficiencies.
•Reporting to the IT General Manager & Vice President.
•Having excellent time management, confidentiality & communication skills.
•Having strong IT, commercial, planning and budgeting skills.
•Management of server software and associated backup routines.
•To evaluate, test, advise, train and support I.T. related projects.
•Procurement of IT hardware, software and maintenance products & services.
•Responsible for the recruitment and training of new staff.
•Writing documentation for ICT procedures, security and disaster recovery.
•Maintaining documentation of changes regarding users, functions & systems.
•Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.
Projects Handled:
•QlikSense Business Intelligence tool evaluation and implementation.
•VMware Essentials implementation to maintain redundancy for QlikSense (BI) and Navision (ERP) & LS retail (POS) Database applications.
•People counting system for retail stores evaluation and implementation, with online dataupload from all the stores at centralize location and get customized reports for respective departments from Navision.
•Biometric Attendance Software evaluation and implementation across all locations in India.
•Hosted Microsoft Exchange Server migration to Microsoft Office365.
•Human Resource Management Software (HRMS) implementation.
•Implementation of Backup Server for MS SQL Server, Exchange Server and MS File Server using Symantec Backup Exec 2010 R3.
•Completed Data Centre and Network setup with regards to Procurement, Evaluation, Designing, Implementation and Installation.
•Evaluation and Implementation Barcode Label tagging for IT assets to maintain Asset inventory and allotment.
•Evaluation and Implementation of Kaspersky Antivirus Server.
•Evaluation and Implementation of CCTV Setup Pan India and making same online viewable from centralized location.
•Electronic Article Surveillance (EAS) systems evaluation and implementation
Account creation, configuration on Blackberry Enterprise server.
•Troubleshooting Blackberry Enterprise Server related issues.
•ID creation, Group ID creation on Exchange Server.
•Reserving IP address, Mac address on DHCP Server’s.
•Providing access to proxy servers to specific computer systems.
•Performing daily scheduled backups of servers and maintain checklist for the same.
•Providing support for Mac Book, Galaxy Tab, Blackberry, iPad related issues to End Users.
•Handle all software related issues for iPhone’s, iPad’s and Blackberry’s.
•MCheck software installation in Blackberry’s for VPN code generation.
•Wi-Fi configuration and Enterprise mail configuration on MacBook, iPhone’s, iPad’s, Galaxy Tabs and Blackberry devices.
•Assembling and Maintenance of Desktop/Laptop machines.
•Detecting and Resolving critical Hardware failure.
•Installation of Polycom PVX Media Conferencing software.
•Installation and configuration of BOSCH camera monitoring software.
•Installation of various Operating systems like Windows XP /Vista/7.
•Installation of Software applications like MS-Office version 2003, 2007 and 2010, Adobe Suite, Corel Suite, etc. configuration of Printers, scanners, webcam.
•Installation of Symantec Endpoint Protection Ver.11.0 and Symantec DLO Backup agent.
•Installation and configuration of Microsoft outlook handling their day-to-day issues.
•Providing remote support to Remote locations using RC, Team Viewer and Net Meeting.
•Resolution of daily request/incidents ID through HP Service Manager Ticketing tool
Single Point of Contact (SPOC) for Tata Communications Ltd. for BKC, DGP House and LVSB Locations in Mumbai.
•Assembling and Maintenance of Desktop machines.
•Detecting and Resolving critical Hardware failure.
•Detecting and Resolving Laptop and Intranet websites related issues.
•Installation of various Operating systems like Windows XP Professional, Windows Vista.
•Installation of Software applications like MS-Office 2003 & 2007, Adobe Suite, Corel Suite, etc. Configuration of Modem, printers, scanners, webcam,
•Providing End user level support for McAfee Antivirus and antispyware.
•Installation and configuration of Microsoft outlook handling their day-to-day problems.
•Providing remote support to Remote locations using Team Viewer software application.
•Maintaining Asset Inventory.
Providing support for Blackberry related issues to EUS.
•Assembling and Maintenance of Desktop/Laptop machines.
•Detecting and Resolving critical Hardware failure.
•Detecting and Resolving Desktop/Laptop and Intranet websites related issues.
•Installation of Polycom PVX Media Conferencing software.
•Installation of various Operating systems like Windows XP /Vista/7.
•Installation of Software applications like MS-Office 2003 & 2007, Adobe Suite, Corel Suite, etc. Configuration of printers, scanners, webcam.
•Installation of Symantec Endpoint Protection Ver.11.0 and Symantec DLO Backup agent.
•Installation and configuration of Microsoft outlook handling their day-to-day problems.
•Providing remote support to Remote locations using RC, Team Viewer and Net Meeting.
•Resolution of daily request/incidents ID through HP Service Manager Ticketing tool
Assembling and Maintenance of Desktop machines
•Detecting and Resolving critical Hardware failure.
•Detecting and Resolving Laptop and Intranet websites related issues.
•Installation of various Operating systems like Windows XP Professional, Windows Vista.
•Installation of Software applications like MS-Office 2003 & 2007, Adobe Suite, Corel Suite, etc. Configuration of Modem, printers, scanners, webcam,
•Providing user level support for McAfee Antivirus and Antispyware.
•Installation and configuration of Microsoft outlook handling their day-to-day problems.
•Providing remote support to Remote locations using Team Viewer software application.