Nilo Narcelles, Bar Supervisor

Nilo Narcelles

Bar Supervisor

Abu dhabi country club

Location
United Arab Emirates - Abu Dhabi
Education
High school or equivalent,
Experience
13 years, 5 Months

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Work Experience

Total years of experience :13 years, 5 Months

Bar Supervisor at Abu dhabi country club
  • United Arab Emirates - Abu Dhabi
  • My current job since November 2010

-Follow restaurant manager in analyzing the quality level of production &
Guest satification.
-Promote and maintain team morale; yield management skills and “Yes we
Can” attitude.
-assist all service staff to hotel standard.
-Proper inventory for all glassware and breakages.
-Ensure the par stock of all beverages is available.
-Ensure proper welcoming and greetings of guest.
-Restaurant setting.
-Monitor inventory to ensure that stock is rotated properly last out first in.
-Checking the cleanliness of the outlet as per HACCP policy of the club. .

Education

High school or equivalent,
  • at Holiday Inn- Abu Dhabi, U.A.E (Pre-opening team)
  • November 2010

November 1, 2005 till November 2, 2006 Position: Bartender Outlet: Blue line bar Main Responsibilities: -Doing Mis en Plas -Ensure proper welcoming and greetings of guest. -Reporting missing items. -Table setting -Be sensitive to guest requirements and anticipating guest needs rapidly. -Coordinate directly to concern section depending on jobs requirements. -Projection knowledgeable, professional and friendly image to the guest. -Ensure that guest satisfaction is always met. -Ensure consistency of high standard is maintained in the restaurant. -Ensure that service standard are met with all policies and procedures being -Followed continually up selling. Al Sondos suites by Le Meriedien Dubai Dubai

High school or equivalent, Mis en Plas
  • at Ramon magsaysay high school
  • September 2004

February 01, 2003 to September 12, 2004 Position: Waiter Outlet: News cafe Main Responsibilities: -Doing Mis en Plas -Ensure proper welcoming and greetings of guest. -Be sensitive to guest requirements and anticipating guest needs rapidly -Table setting -Coordinate directly to concern section depending on jobs requirements. -Projecting knowledgeable, professional and friendly image to our guests by ensuring future happenings. -Dealing with all inquiries quickly and appropriately, recommending service and facility. -Ensure that guest satisfactions are always met.-Ensure consistency of high standards is maintained in the restaurant. Keyser Hotel Manila Philippines

Bachelor's degree, hotel services, facilities and future happenings
  • at Ramon magsaysay high school
  • July 2002

September 2001 to July 2002 Position: Waiter Outlet: Coffee shop Main Responsibilities: -Ensure that guest satisfaction are always met.. -Report missing item -Ensure proper welcoming and greetings of guest. -Be sensitive to guest requirements and anticipating guest needs rapidly Table setting -Coordinate directly to concern section depending on jobs requirements. -Projecting knowledgeable, professional and friendly image to our guests by ensuring that you are always fully aware of the hotel activities in the hotel services, facilities and future happenings. -Dealing with all inquiries quickly and appropriately, recommending service and facility.

High school or equivalent,
  • at Ramon Magsaysay High School
  • March 2002

March 2002: Secondary Level Ramon Magsaysay High School Manila, Philippines.

High school or equivalent,
  • at Ramon magsaysay high school
  • March 2002
High school or equivalent, management
  • at Ramon Magsaysay High School
  • March 1998

March 1998: Primary Ramon Magsaysay High School Manila Philippines. WORK EXPIRIENCE Abu Dhabi Country Club Abu Dhabi Nov 28 2010 till present Position: Supervisor Outlet: Banquet Main responsibilities: -Follow restaurant manager in analyzing the quality level of production & Guest satification. -Promote and maintain team morale; yield management skills and "Yes we Can" attitude. -assist all service staff to hotel standard. -Proper inventory for all glassware and breakages. -Ensure the par stock of all beverages is available. -Ensure proper welcoming and greetings of guest. -Restaurant setting. -Monitor inventory to ensure that stock is rotated properly last out first in. -Checking the cleanliness of the outlet as per HACCP policy of the hotel. Holiday Inn- Abu Dhabi, U.A.E (Pre-opening team) Abu Dhabi

Specialties & Skills

Guest Satisfaction
Customer Satisfaction
Telephone Skills
Sales Skills Training
GREETINGS,CUSTOMER ASSISTING and CUSTOMER SATISFACTION.
INDUCTION
INVENTORY
MILLENNIUM
TELEPHONE
TRADING
TRAINING

Languages

English
Expert
Tagalog
Expert

Training and Certifications

-Occupational Health & Safety General Requirements –OHSAS 18001:2007(URS) (Certificate)
Date Attended:
October 2010
Valid Until:
July 2012