Credit Controller
Al Nabooda Insurance Brokers
Total years of experience :6 years, 9 Months
• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
• Ensuring credit policies and collection procedures are followed within the organization
• Liaising with the customers, as well as internal personnel including the Marketing Team
• Monitors and controls the outstanding books
• Analyze and escalate arrear premiums to the concerned
department.
• Regularly reviewing non-performing Marketing Executives in terms
of late payments and plans strategies to recover those premiums • Performs other duties that may be assigned from time to time.
• Handling queries of both internal/external customers.
• Worked on consumer collection portfolio for a leading bank in UAE
• Confer with the debtors on telephone or in person to determine reasons for overdue payments and to review the terms of credit contracts and determine appropriate strategies for collection.
• Trace and notify debtors of delinquent accounts by email, or via personal visits in order to solicit payment. Record information about financial status of debtors and status of collection efforts
• Managed and supervised a debt collection team focused on collecting high-risk credit cards
• Reviewed all general collection activities and performed skip tracing activities using various resources
• Supported the team in negotiations & restructuring the credit card payments and ensure target deadlines are met.
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