Nirja Bhuva

• Managing email support for eBays Member-to-Member line of business.
• Resolving buyer and seller issues related to transactions, disputes, and account inquiries.
• Ensuring policy adherence, quality standards, and customer satisfaction.

• Documented and analyzed 30+ processes across departments, standardized workflows, and identified opportunities
for automation.
• Directed ERP implementation and merged HR, Finance, and Operations data, developing policies, SOPs, and
compliance databases.
• Created dashboards in Power BI/Excel for monitoring KPIs and marketing performance, speeding up leadership insights.
• Streamlined reporting workflows using AI tools, cutting analysis time by 30% and enhancing decision-making.

• Provided grading, feedback, and academic support to STA 100 (Probability) & PVA 101 (Studio Art).
• Assisted 100+ students with concept-based explanation, achieving better academic results.
• Ensured precision in grading and exam conduct, maintaining impartial assessment.