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Nirja Bhuva, Customer Support Executive

Nirja Bhuva

Customer Support Executive·Ttec

India

Bachelor's degree, Computer Science

Work experience

Total years of experience: 1 years, 6 months

Customer Support Executive

December 2025 - Present

Ttec

Ahmedabad, India

December 2025 - Present

• Managing email support for eBays Member-to-Member line of business.
• Resolving buyer and seller issues related to transactions, disputes, and account inquiries.
• Ensuring policy adherence, quality standards, and customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing

Data Analyst (Freelance, Remote)

March 2025 - July 2025

Aaryavart Infrastructure Pvt. Ltd.

Ahmedabad, India

March 2025 - July 2025

• Documented and analyzed 30+ processes across departments, standardized workflows, and identified opportunities
for automation.
• Directed ERP implementation and merged HR, Finance, and Operations data, developing policies, SOPs, and
compliance databases.
• Created dashboards in Power BI/Excel for monitoring KPIs and marketing performance, speeding up leadership insights.
• Streamlined reporting workflows using AI tools, cutting analysis time by 30% and enhancing decision-making.
Company industry:
Real Estate

TA (Teaching Assistant)

August 2024 - May 2025

Ahmedabad University

Ahmedabad, India

August 2024 - May 2025

• Provided grading, feedback, and academic support to STA 100 (Probability) & PVA 101 (Studio Art).
• Assisted 100+ students with concept-based explanation, achieving better academic results.
• Ensured precision in grading and exam conduct, maintaining impartial assessment.
Company industry:
Primary, Prep, & Secondary School

Education

Ahmedabad University School of Arts and Sciences

May 2025

May 2025

Bachelor's degree, Computer Science

India