Manager of the Customer Care team
SHUKR LLC
مجموع سنوات الخبرة :17 years, 7 أشهر
Assist the customers in smoothly completing their purchase
Screen team’s work and arrange order processing.
Insure handbook up to date with company’s policies.
Conducting marketing research
Marketing Plans
Liaising with other departments in order to guarantee smooth work
Answer all customers queries
Check for delays in customer service and find suitable arrangement to comply with customers requests sooner.
Follow up with distribution centers and couriers
Prepare review plans and evaluate team work
Conduct Market Research Interview with major customers
Create Analysis Reports related to orders
Detect fraudulent cases, and escalate to the manager. Also, resolve disputes online.
Monitoring customers complaints
Checking orders’ payments and orders validity
Working with IT department on migrating the companies’ website
Protein Biotechnology: protein extraction & diagnostics Embryology: Fetus developmental stages & fertility recovery techniques Tissue Culturing: In Human Cells & plant cells. Microbiology: Mutation causing, manipulation of the genetic component of bacteria, studying its morphology, diagnostics & microbial extraction. Hybridoma Biotechnology: learning the techniques of making hybrids of cancer cells & B lymphocytes. Karyotyping: Major in studding miscellaneous human genetic diseases. Pharmacogenetics: The genetic and metabolic of human cells when using medicine. Immunology: Immunization techniques. Multi Techniques: PCR, ELISA, Micro array, Southern & Nothern Blot & Gel Electrophoresis.
