GENERAL MANAGER
BURBERRY
Total des années d'expérience :27 years, 9 Mois
Burberry - ORT. South Africa
General Manager (February2013- present)
• Recruitment, development and training of an effective sales team in accordance with international Burberry Training needs
• Achieving sales targets and meeting KPI. Store targets have been exceeded up to 50% during the past few months.
• Obtaining a level of customer satisfaction as well as client retention of frequent travellers
• Ahering to policies, procedures, and guidelines with regard to labour relations and solving team grievances effectively
• Stock flow in and out of store adhering to international security procedures
• Corporate interaction including weekly instore training and brand promotions
• Staff training, development and motivation ensuring level of company expectation adhered to at every level of business
• Brand competition and effective conversion from other luxury brands to Burberry, maintaining customer loyalty
• Ensuring Visual Merchandising standards as well as floorsets adhered to by store VM as well as effective product knowledge shared with the store team
• Ensuring stockloss is minimized and security optimized within the high volume footcount of an airport retail centre
• Analysis of RPL stock verses fashion, forecasting future store needs in conjunction with Burberry Brand Manager
• Maintaining cash up, as well as conversion of foreign currency to local South African Rand ensuring banking is adhered to timeously
Work Experience ( Previous employment)
Pam Golding Properties - Westville
• Franchisee/ Director (March 2010 - April 2012) Recruitment, development and training of an effective sales team
• Location of ideal office premises, set up a new franchise office, adhering to the PGP franchise guidelines
• Achieving optimum level of property sales and rentals as per franchise target
• Obtaining a level of customer satisfaction as well as client retention in the area
• Advertising and marketing of properties within local media as well as the organization of successful property expo's
• Ahering to policies, procedures, and guidelines as per Estate Agency Affairs Board, ensuring agents were compliant
• Stock flow in and out of franchise territory
• Corporate interaction including quarterly training, and yearly conference attendance
• Staff training, development and motivation ensuring level of company expectation adhered to at every level of business
Competency and Skills
✓ Microsoft Office (Word, Excel (Intermediate)
✓ Various
Time management
✓ Service delivery within agreed timelines
Team management
✓ Effective staff performance management
✓ Team development
✓ Coaching
Pam Golding Properties - Port Shepstone
Franchisee/Director (January 2008 - March 2011)
• Recruitment, development and training of an effective sales team
• Location of ideal office premises, set up a new franchise office, adhering to the PGP franchise guidelines
• Achieving optimum level of property sales and rentals as per franchise target
• Obtaining a level of customer satisfaction as well as client retention in the area
• Advertising and marketing of properties within local media as well as the organization of successful property expo's
• Ahering to policies, procedures, and guidelines as per Estate Agency Affairs Board, ensuring agents were compliant
• Stock flow in and out of franchise territory
• Corporate interaction including quarterly training, and yearly conference attendance
• Staff training, development and motivation ensuring level of company expectation adhered to at every level of business
Pam Golding Properties - Kempton Park
Property Consultant (March 2003 - December 2007)
• Achieved a 65% market share in specified farming area
• Property sales and rentals
• Optimum level of customer service exceeding client expectation
• Advertising and marketing of property, ie effective and efficient media representation adherimg to giudelines
• Staff training, development and management of team as well as colleagues
• Stock flow in and out of franchise territory
• Achieved GOLD CLUB AGENT status from 2004 to 2008, including AGENT of the YEAR, highest COMMISSIONED earned, and highest UNIT sales achieved
July 1998 to March 2003
As a result of severe injuries due to a motor vehicle accident, it took 2 years for my rehabilitation. I thereafter chose to start a family and pursued a career in real estate for the PAM GOLDING PROPERTY GROUP in 2004.
Edcon: Boulders
Store Manager (February 1998 - July 1998)
• Manage and control cash flow in and out of business
• Daily monitoring of sales functions
• Manage credit control functions
• Reconcile monthly Sales Revenue
• Preparation of monthly Management reports
• Stock flow in and out of store
• Staff recruitment, training and development
• A sound knowledge of the labour law for mediation of employee disputes
Edcon: Kempton Park
Assistant Store Manager (October 1997 - February 1998)
• Report directly to Store Manager Harry Chapman
• Manage and control cash flow in and out of business
• Daily monitoring of sales functions
• Manage credit control functions
• Reconcile monthly Sales Revenue
• Preparation of monthly Management reports
• Stock flow in and out of store
Edcon: Westgate
Assistant store manager (Feb 1997 - October 1997)
• Key function to oversee the daily activities of retail business
• Reviewing of General ledger reconciliations
• Responsible for optimum sales output
• Preparation of Management Accounts for accountant
• Wages
• Stock take implementation and control
• Merchandising control
• Staff management and development
Edcon Group: Pietermaritzburg
Trainee Manager ( Dec 1995 - Feb 1996)
• Report directly to Store Manager Harry Chapman
• Manage and control cash flow in and out of business
• Daily monitoring of sales functions
• Manage credit control functions
• Reconcile monthly Sales Revenue
• Preparation of monthly Management reports
• Stock flow in and out of store
• Staff management and development
• Wages
• Budgets and forecasts
• Security control
Amalgamated Transport Holdings
Junior Accounts Clerk (1991)
• Key function to oversee the activities of Daily businessi.e.Transportindustry
• Debtors
• Creditors
• Reviewing of General ledger reconciliations
• Cash flow Statements
• Preparation of Management Accounts for accountant
• Wages
• Compilation of Budgets
• Report directly to the Group Accountant Clive Peterson
(2004 - 2012) Azaadville Secondary School: Matriculation with exemption
M.A.P (Management Advanced Programme (1997) Estate Agency Affairs Board Certificate in Real Estate
Educational Details University of Durban Westville Bachelor of Commerce with Majors in Marketing (1992 - 1995) • Business Economics 1 11 &111 • Commercial Law 1 11 & 111 • Accounting 1 & 11 • Industrial Psychology 1 & 11&111 • Economics 1 • Statistics 1
2 modules to register at UNISA for 2014. Edcon