Team Lead - Cloud Support
Nournet
Total des années d'expérience :17 years, 10 Mois
• Reports the up-to-date status to the Cloud Operation Manager and Delivery Manager.
• Managing the day-to-day operations/tickets/CRs/project activities of the team.
• Utilized technical stalls to support, build, implement and improve technology solutions by improving operational efficiency.
• Ensure that CITC procedures, IT security, and disaster recovery plans are documented and kept up to date, resulting in minimal downtime.
• Conducting training of team members to maximize their potential
• Reporting for cloud resources and capacity planning strategy.
• Designed, developed, tested, and implemented business continuity plans that resulted in minimizing business risk to the organization.
• Install, configure, and troubleshoot VMware environments with Virtual Center management (DRS, HA, vMotion, Storage vMotion, vUM, etc).
• Performing backups, troubleshooting, and problem resolution for servers associated with a VMware virtual infrastructure
• Maintain, upgrade, and implement improvements to the VMWare ESXi infrastructure.
• Automated the server data collection and developed capacity planning requirements.
• Developed a monitoring strategy and right-sized virtual servers.
• Experience with the design, architecture, and implementation of vSphere infrastructure.
• Experience in Oracle PCA setup and administration, VM build, network configuration, storage configuration.
• Installation, configuration, and administration of the NUTANIX cluster and Prism central.
• Experience with Dell EMC Vblock 340w5400 servers, Cisco B200 M3 servers, VNX Block 5400, and Cisco UCS 5108
• Knowledge of DellEMC VXrail E560f VMware and vSAN clusters, as well as vRealize Log Insight
• Server hardware firmware upgrade: HP, Huawei, Inspur, NEC, etc.
• I installed, managed, and configured a datacenter with multiple VMware ESXi hosts with high-availability and distributed resource scheduling.
• Experience using Unisphere Storage Software.
• Knowledge of Huawei Oceanstore storage software,
• Hands-on experience in iSCSI and Fiber Channel protocols.
• EMC, HP 3PAR, and Hitachi operation experience
• SAN array installation and configuration; Huawei, NEC,
• Installation and configuration Administrator of Veeam Backup & Replication
• Installation and configuration Netbackup appliance, Commvault
• backup, virtualization, Oracle-PCA, and Linux servers
• Managed Brocade fiber switches.
• Performed server system administration, maintenance, and hardware/software upgrades.
• Provisioned, mapped and zoned LUNs to VMware, Linux, Windows, Hyper-V, and Oracle-PCA from different storage.
• We provide technical support and enterprise SAN and storage solutions.
• Managing and operating backup replication jobs in Netbackup and Veeam
• Maintain and perform SAN switch management, including switch configurations, zoning, and performance monitoring and reporting.
• Provides a workaround for incidents that cannot be resolved immediately.
• Develop and maintain storage and backup capacity planning strategies.
• Develop and maintain storage and backup monitoring capabilities and strategies.
• Maintained 24/7 on-call rotational schedules.
Cloud | Virtualization | Storage | Data Protection
Virtualization: VMware | Hyper-v | Oracle-PCA | NUTANIX
Storage: Huawei 5500, Huawei 2200, HP 3 PAR 8200, Hitachi G370, HP MSA 2040, EMC 5400, EMC 5300, NEC 100 NEC 310, NEC 510
SAN Switch: Brocade, cisco MDS,
Data Protection: Netbackup, Commvault, Backupexec, Veeam, HP DP, MS DPM, Netapp SME, Dell IDPA
Microsoft Server 2003/2008/2008R2/2012/2012R2/2016/2019/2022
Windows client OS xp/vista/7/8/8.1/10/11
Redhat Linux and Oracle Linux 6/7
Microsoft Exchange Server 2003/2007/2010/2013/2016/2019
VERITAS NetBackup Appliance 7, 8, 9, DLO
VERITAS Backupexec 12.5/2010/2012/2014/15/16/20
Commvault Backup 11
Veeam Backup and Replication 8, 9, 10
VeeamONE Monitoring
OpManager
HP DP Backup solution 6
Symantec Backup appliance
Symantec System Recovery 2011/2013
Symantec Endpoint protection2010, 12
Nournet - Riyadh
Worked as Senior Infrastructure Specialist ( Jan 2017 - Dec 2019)
Working as Cloud Support Team Lead ( Jan 2019 - Till Date)
• Reports the up-to-date status to the Cloud Operation Manager and Delivery Manager.
• Managing the day-to-day operations/tickets/CRs/project activities of the team.
• Utilized technical stalls to support, build, implement and improve technology solutions by improving operational efficiency.
• Ensure that CITC procedures, IT security, and disaster recovery plans are documented and kept up to date, resulting in minimal downtime.
• Conducting training of team members to maximize their potential
• Reporting for cloud resources and capacity planning strategy.
• Designed, developed, tested, and implemented business continuity plans that resulted in minimizing business risk to the organization.
• Install, configure, and troubleshoot VMware environments with Virtual Center management (DRS, HA, vMotion, Storage vMotion, vUM, etc).
• Performing backups, troubleshooting, and problem resolution for servers associated with a VMware virtual infrastructure
• Maintain, upgrade, and implement improvements to the VMWare ESXi infrastructure.
• Automated the server data collection and developed capacity planning requirements.
• Developed a monitoring strategy and right-sized virtual servers.
• Experience with the design, architecture, and implementation of vSphere infrastructure.
• Experience in Oracle PCA setup and administration, VM build, network configuration, storage configuration.
• Installation, configuration, and administration of the NUTANIX cluster and Prism central.
• Experience with Dell EMC Vblock 340w5400 servers, Cisco B200 M3 servers, VNX Block 5400, and Cisco UCS 5108
• Knowledge of DellEMC VXrail E560f VMware and vSAN clusters, as well as vRealize Log Insight
• Server hardware firmware upgrade: HP, Huawei, Inspur, NEC, etc.
• I installed, managed, and configured a datacenter with multiple VMware ESXi hosts with high-availability and distributed resource scheduling.
• Experience using Unisphere Storage Software.
• Knowledge of Huawei Oceanstore storage software,
• Hands-on experience in iSCSI and Fiber Channel protocols.
• EMC, HP 3PAR, and Hitachi operation experience
• SAN array installation and configuration; Huawei, NEC,
• Installation and configuration Administrator of Veeam Backup & Replication
• Installation and configuration Netbackup appliance, Commvault
• backup, virtualization, Oracle-PCA, and Linux servers
• Managed Brocade fiber switches.
• Performed server system administration, maintenance, and hardware/software upgrades.
• Provisioned, mapped and zoned LUNs to VMware, Linux, Windows, Hyper-V, and Oracle-PCA from different storage.
• We provide technical support and enterprise SAN and storage solutions.
• Managing and operating backup replication jobs in Netbackup and Veeam
Najtech-NEC - Riyadh/Jeddah
Worked as Senior System Engineer ( May 2013 - Jan 2017)
• Reports to the IT Manager on an up-to-date status.
• Finish projects in a timely manner.
• Configure VMware and Hyper-V virtualization environments with high availability solutions, Windows Failover Cluster, and VCenter.
• Administration and managing the virtualization environment
• Installation and configuration of Windows Domain infrastructure up to and including 2012 R2.
• DNS, AD site management, GPO management, DHCP, etc.
• Installation and configuration Rack Servers, Blade Chassis, Blade Servers
• SAN installation, configuration, RAID creation, disk array expansion, RAID Pool expansion
• VDI installation, configuration, and administration
• Symantec Backup installation, configuration, and administration
• Configuration and administration of tape libraries, management of tapes
• NEC disaster recovery solutions in an Express cluster environment
• Exchange Servers 2003/2007/2010/2013/2016 installation, migration, and configuration.
• Exchange DB management, mailbox management, recovery management,
• Exchange hosting and publishing administration
• Installation and administration of Symantec Endpoint Protection 12.x
• Installation and management of Symantec System Recovery 2011, 2013, and 2014.
• It eliminates errors and problems while providing customers and users with a better solution feature.
Smart System Computers - Riyadh
Worked as System Engineer (Nov 2011 - March 2013)
Client - Emarath Manthakath Najran - MOI Najran
• Providing technical support and troubleshooting for Domain Controller 2008 R2 and Exchange Server 2010 in the Windows 2008 R2 environment via phone or remote access
• Active Directory 2008 r2 Server Configuration and Management
• Managing and maintaining Windows DHCP and DNS servers
• Managing Group Policies GPMC
• Monitoring All Objects in DC 2008
• Monitoring and checking event viewers
• Creating and administering users, groups, and OU
• Installation and Administration of Exchange 2010
• Hosting an Exchange server as well as Web sites
• Maintaining a Hosted Exchange Server through TMG for External
• Monitoring and Managing Exchange Mail Queues
• monitoring database status, exchange connectors, transport rules
• Configuration and Administration of the TMG Server
• Managing various TMG policies and rules as per requirements
• Windows Cluster Installation and Administration
• Installing and Monitoring Windows NLB
• Administration and installation of Symantec antivirus server SEPM
• Installation configuration and management WSUS
• Symantec Backup jobs must be installed, managed, and monitored.
Al Muahidib Contracting Company - Jeddah
Worked as IT Support Specialist (Nov 2009 - Oct 2011)
• Providing technical support and troubleshooting Domain Controller and Exchange Server 2003 in the Windows 2003 environment via phone or remote desktop connection.
• Customer interaction to provide technical help.
• In charge of the planning and installation of Ethernet-based twisted pair LAN switches, as well as their maintenance, troubleshooting, and upgrading.
• Windows Operating System LAN/WAN Troubleshooting, Hardware and Software Troubleshooting/upgrading
• The primary responsibility is to provide Al Muhaidib Company employees with first-level support for their installed IT assets, software applications, and operating systems. Follow the help desk supervisor/manager's instructions.
• Provide 1st level IT support (hardware/software), log the incidents/problems and close them after resolution accordingly by following SRs through IBM Maximo.
• Trend Micro 10.0 SP1: Complete Network Antivirus Solution Implemented
• Effectively involved in teamwork
• Network support for office employees
• Maintaining and keeping a check on the LAN of 400 nodes
• Network management and troubleshooting
• In charge of the planning and installation of Ethernet-based twisted pair LAN switches, as well as their maintenance, troubleshooting, and upgrading.
• Permissions and shared resources throughout the entire network
Dhishna Technologies LTD - Kerala, India
Worked as Network Administrator (June 2006 - Sep 2009)
• Active Participation in Designing and Testing of Complex LAN Networks in
• Windows
• System, switch, hub, and other networking device maintenance
• Giving Training to the New Employees who Join Our Company
• Installation, configuration, and optimization of clients' networks.
• Maintaining the Satisfaction of Clients
• Installation and configuration of DHCP, DNS, IIS, and RAS servers.
• Installing, configuring, and managing Microsoft Exchange Server 2003
• Configuring information stores and recipient objects
• Configuration of Message and Client Configuration
• Configuring, securing mailboxes and configuring the junk e-mail feature in Outlook 2003 and enabling connection filtering
• Enabling and Starting the POP3, IMAP4, and NNTP Services
• Application and security administration in Windows 2000 and 2003 Server, including installation, configuration, and domain management.
• Giving Technical Support for clients in various IT environments
• Worked with the customer support group to identify and provide customer self-help.
• Provide assistance in the administration of heterogeneous networks.
• Provide solutions for data transport in intranet and internet working issues.
• Configuring the print servers and printers and resolving printing problems for users
• Analyze and resolve LAN and WAN connectivity issues.
IIHT LTD - Kerala, India
Worked as System Administrator ( June 2008 - Dec 2008)
• Effectively involved in teamwork
• Management of a network consisting of 200 machines in the LAN.
• Administering Active Directory, implementing security and providing support to clients
• Administering and Troubleshooting Microsoft Exchange Server 2003
• Configuring and Troubleshooting DHCP, DNS, and RAS Servers
• Managing and maintaining network printers
• Configuring Cisco routers and switches, as well as implementing and managing VLAN.
• Support for desktop users of the company
• Installing and configuring the client system