NISAR MALIK

Responsibilities
 Management and Execution of office day-to-day operations, Customer Service like RTGS,
NEFT, Clearing, Transfers, DD, PO, ATM Management, and Teller/Cashier operations.
 Provides account services to customers by receiving deposits & payment of withdrawals.
 Responsible for the maintenance of all registers related to cash and vault.
 Handling of petty cash expenses of the branch.
 Handling of inventory/Stock Through proper process and in an effective manner.
 Handling customer-centric banking operations & ensuring customer satisfaction by
achieving delivery and service quality norms.
 Joint Custodian for Cash and Vault.
 Keep the assignments up to date with regards to audit & compliance.

 Achieving Sales targets and providing customer service.
 Achieving CASA, NRE & NRO, OTR account targets.
 Deepening and retention of Existing Current and Saving Account holders.
 Handling of all branch level expenses by raising their PRF & reversal of the All within the
TAT.
 Overall customer service and providing overall product information to the customers.
 Mapping client requirements & providing them with the best banking solutions to suit
their needs.
 Enhancing existing customer relationship value CRV.
 Customer acquisition, Direct & Cross-selling of third party products like Mutual Funds, Life
insurance, and General insurance.
 Achieving loan sales targets like Personal Loan, Auto Loan, and Education loan, CC, OD,
Credit Cards, Debit Cards, TCDC Cards KCC, and Sponsored Loans.
 Track complaints & resolve them within the TAT.