Client Service Manager
DMS MENA
Total years of experience :8 years, 8 Months
Serves as client’s initial point of contact.
Manages client and agency’s delivery expectations. Communicates delivery status, issues, problems and feedback to client and teams/departments. Manages daily delivery status calls to clients. Helps establish and maintain client priorities regarding delivery.
Works with the team/departments to ensure deliverables meet. Ensure deliverables are consistent with client priorities, internal organizational design, governance model, time, budget and quality standards.
Engages in extensive client communication, strategic planning, budget planning and troubleshoots account complications to promote client satisfaction. Develops and improves executive level relationships within assigned account(s). Leads client quarterly business reviews.
Provides on-going client relationship status changes to affected associates such as technical, account management, and delivery groups.
Collaborates with various functional groups to guarantee appropriate resource allocation. Collaborates with delivery organization on cost management, quality and productivity improvement. Establishes, maintains and drives profit improvement plans using various process management disciplines.
Maintains up-to-date production documentation materials for designated accounts.
Manages the 10 seat call centre & a team of two business planners
Key Liaison between Client and agency team.
Managing all aspects of clients budget & plan to ensure that the advertising expectations are met
Managing the day to day advertising & communication briefs, including general administration.
Preparing Presentations for new Campaigns, Art works & for Pitching.
Coordination of Client work within the agency and third parties.
Preparing Creative Brief from client and coordinating internally with the creative team.
Communicating to clients with respect to account setup, status of account or other information.
Ensuring accurate set up, reviews of fees and producing Estimates.
Deliver result oriented creative solution to the client.
Maintaining Job bags for all accounts and preparing monthly & weekly status on Accounts handling and submission to Account Manager / Director.