Nisha Babu

Dedicated and customer-focused Administrative Assistant and Front Office Executive with over 4 years of experience in customer service, reception management, office administration, appointment scheduling, and client relations across UAE and India. Proven ability to manage high-volume customer interactions, coordinate daily office operations, maintain accurate records, and deliver exceptional customer service. Strong communication, organizational, multitasking, and problem-solving skills with proficiency in MS Office applications. Seeking opportunities in Customer Service, Reception, Front Office, or Administrative roles.

CORE COMPETENCIES
• Customer Service & Client Relations
• Front Desk & Reception Management
• Administrative Support & Office Coordination
• Appointment & Calendar Scheduling
• Customer Complaint Resolution
• Call Handling & Email Correspondence
• Data Entry & Documentation Management
• Records Management & Filing Systems
• Invoice Processing & Basic Accounting Support
• MS Office Suite (Excel, Word, PowerPoint)
• Team Coordination & Workflow Support
• Customer Experience Enhancement

WORK EXPERIENCE

Administrative Assistant
Al Ghadeer Service - Abu Dhabi, UAE | 2022 - Present
• Manage front desk operations handling 50+ customer interactions daily while maintaining professional service standards
• Coordinate appointments, meetings, and schedules to ensure smooth office operations
• Handle inbound and outbound calls, emails, and customer inquiries efficiently
• Maintain organized filing systems and accurate digital records
• Support invoice processing, documentation control, and administrative reporting
• Coordinate with internal departments to ensure timely customer service delivery
• Assist management with day-to-day administrative and operational activities

Managed front desk operations handling 50+ customer interactions daily, maintaining consistent professional
service standards
Responded to inbound and outbound calls, emails, and walk-in inquiries, resolving issues promptly and accurately
Coordinated appointments, meetings, and executive calendars to ensure seamless daily office operations
Maintained organized digital and physical filing systems to ensure quick and accurate document retrieval
Processed invoices, supported documentation control, and prepared administrative reports for management
Liaised with internal departments to facilitate timely resolution of customer requests and service delivery
Assisted senior management with day-to-day operational and administrative tasks, improving overall workflow
efficiency

Supervised daily store operations including sales, billing, customer service, and inventory management
Handled cash transactions, invoicing, and maintained accurate financial and inventory records
Led and coordinated store staffto ensure smooth workflow and consistently high customer satisfaction
Managed stock control activities and maintained up-to-date inventory documentation

Built and maintained strong client relationships by providing personalized product and service recommendations
Assisted customers in identifying suitable solutions and guided purchasing decisions with confidence
Resolved customer concerns efficiently and upheld high service quality standards at all times