Order Processing &Customer Service
JadoPado
Total years of experience :1 years, 6 Months
Handled the responsibility of processing orders for all orders received. Responding to unexpected client and internal partner demands, and resourcing issues with minimal disruption and ensured all laid out policies and procedures are complied with within team. Managed the gamut of calling customers to confirm the order. Instrumental in making complaints and answering email queries from the customers all over the world. Accountable for the service and for building relationships with all the clients within the portfolio. Handled review service performance with clients and generates ways to continuously improve service delivery and maintain standards. Administered direct contact with the logistics department to track shipment / delivery of the goods. I was involved in client servicing & achieved the maximum customer satisfaction level by providing relevant and quick service Significant in tracking warranties and repairing units. Developed business relations with clients. Drive customer relations management initiatives to enhance value perception to ensure client’s continued patronage
Spearheaded efforts across ordering processing for all branches while collected data from key metrics sources on defined schedules required. Collected leads through the sales pipeline. Adroit in sending the orders processed to supplier and branches while combined data sources as necessary. Administered & collected data from surveys collected. Significant in checking order acknowledgements on daily basis and invoices once received for discounts and correct pricing while facilitated discussions on target setting and controlled the groups in a team. Skilful in keeping track of the Inventory Position, product availability and sold units while accomplished outbound phone calls to prospects clients to identify the appropriate contacts. Assisted in training and followed up as needed.
Proficient in maintaining records for all machines sold alongside arranging shipment for them. Conducted sales efforts and scheduled courtesy visit appointments for outside sales representatives. Handled the gamut of checking all shipping documents required for clearance of machines at the port. Contacted customers to determine service satisfaction Efficient in checking freight rate and discounts. Coordinated with owners of company metrics to ensure consistency on key performance measures Designed and documented the processes of metrics production Shouldered the responsibility of making weekly and monthly reports. Entered new customer data and other sales data into competitive database. Accountable for updating information of the machine in the company software. Administered the responsibility of settling payments for all branches while kept records for all machines sold / unsold/ delivered. Compiled and distributed conclusions into executive materials such as presentations and boot camp activities.
Steered efforts across checking all documents after sales. Established plan for implementation and execution of current anti-fraud programs and controls, fraud risk management processes, and investigative procedures Instrumental in entering the order in excel sheet for all the sales happened on daily basis. Effective Customer Relationship Management through satisfactory customer service and timely resolution of queries resulted excellent revenue generation Played a pivotal role in acting as a mediator between the sales men and customer. Instill sense of commitment and enthusiasm among team members and generated high work tempo to realize set collection objectives Accomplished the responsibility of meeting customer in person or on phone to confirm the deal. Instrumental in planning & implementing innovative business strategies to initiate and control finance, projected towards specified goals. Adroit in closing the deal and sending it to head office for approval. Establish healthy business relations with clients & external associates for securing repeat business while worked towards solving their queries and complaints efficiently
Spearheaded efforts across checking figures related to payroll for employees from around the middle- east. Maintained accounts of the organization, ensured compliance with Accounting Standards and finalized Financial Statements Proficient in maintaining records daily in excel sheet. Instrumental in conceptualizing and implementing accounting principles and tracking systems for various functional areas while ensuring compliance with accounting procedures. Responsible for checking bills, air tickets, salary, allowance, etc for all employees before approving. Successfully standardized & managed the accounting system and maintained uniform accounting practices. Accountable for checking and keeping track of bank statements, cheques and payments. Prepared funds flow and cash flow statements to monitor the inflow & outflow of funds and ensure optimum utilization of available funds. Meticulous in sending out payment reports to purchase department for account settlement. Performed the entire gamut of accounting functions encompassing varied MIS report preparation, accounting control, liaising and tax
Persuing