نيشا Karackel

• Preparation of job costing.
• Preparation of weekly and monthly sales report.
• Assists sales persons for sales co-ordination.
• Prepares individual sales report for the sales team.
• Managing of client accounts on behalf of sales team.
• Data entry of new job details
• Job invoicing.
• Preparation of quotations.
• Reporting to FM and GM

•Worked with new customers in the development of new accounts.
•Building company-client relationship based on trust, customer satisfaction and service deliverable.
•Provide general information to customers on various services offered by the company.
•Interacting with customers via telephone, email and in person for queries, product details & service processing.
•Maintaining a comprehensive data bank with varied background for future reference of customers.
•Monitor, mentor & assess team members to deliver quality service maintaining the company image.
•Following up with prospective customers until they complete all rounds of the service processing.
•Attending seminars and training programs organized by HO for making knowledge levels are up to the mark.
•Generated repeat business through successful client follow-up.

• Resolve helpdesk service calls using documented procedures.
• Attend help desk calls in-person, phone and through email.
• Co-ordination of Facility Management Engineers.
• Manage Help Desk responsibility and resource allocation.
• Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement.
• Input problems and resolutions into standardized company support center application (Tivoli service Desk).
• Solve routine issues and escalate complex issues based on priority.
• Vendor Management.
• Ensure customer satisfaction through continuous status information.