Customer Service Executive
Bls International
مجموع سنوات الخبرة :1 years, 8 أشهر
• Reception
-Complete documentation check & verification as per guidelines set by BLS
-Answering all queries of all applicants & Promotion of VAS
-Timely issuance of token for VAS/Submission accordingly
-Accurate collection of cash
-Generating VAS report at the end of the day
• VAS (Value Added Services)
-Form Filling of the applications as per requirement.
-Processing of applications by fast typing with zero errors to ensure less waiting time.
-Checking on completion of the applications & guiding the applicants on next process involved.
• Passport Submission
-Recheck the validity of the passport, visa and category applied
-Inform customer on Service fee of other charges
-Accepts service charge, courier charge and passport fee in cash
-Print three receipts one for Applicant, one for Consulate and one for BLS records.
• Indian Visa Submission for different nationalities.
-Recheck the validity of the passport, visa and category applied
-Inform customer on Service fee of other charges
-Accepts service charge, courier charge and passport fee in cash
-Print three receipts one for Applicant, one for Consulate and one for BLS records
• BLS Premium Lounge:
-A one stop premium service for Indian visa and Passport submission and value added services.
-Checking the documents and application forms and completing the whole procedure in short time.
• Prepare various forms and all documentations required to achieve “ISO Certification” for the client. Schedule follow up and internal audits of the clients.
• Arrange and conduct various in house or onsite trainings for the clients.
• Schedule trainers, prepare and organize training materials and other requirements.
• Record routine enquiries, prepare responses and send proposals.
• Prepare agendas, send invites, make arrangements of travels and Catering to conduct board, and other routine meetings.
• Attend meetings to record minutes. Compile, transcribe, and distribute minutes of meetings.
• Manage and maintain executives' diaries and schedules.
• Meet with clients, special interest groups, and others on behalf of executives, committees, and boards of directors.
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors
• Set up and oversee administrative policies and procedures for the group of companies.
• Interpret administrative and operating policies and procedures for employees.
• Coordinate and direct administrative services such as vendors & supplier’s management, utilities, tenancies and housekeeping of the offices.
• Maintain all clients’ records reports and documentations and retrieve as when required.
• Supervise and train other clerical staff and assign them duties.
• Maintain accounts and process WPS of Salary of the employees of the company.