Nisha Mathews, Sr. Insurance Specialist

Nisha Mathews

Sr. Insurance Specialist

BH Insurance Brokerage LLC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Administration And Commerce
Experience
15 years, 1 Months

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Work Experience

Total years of experience :15 years, 1 Months

Sr. Insurance Specialist at BH Insurance Brokerage LLC
  • United Arab Emirates - Dubai
  • May 2018 to December 2020

• • Responsible for building and maintaining business relationships with clients.
• Designed and implemented effective marketing strategies to sell new insurance contracts or adjust existing ones.
• To contact potential clients and create rapport by networking, cold calling, using referrals, etc.
• Appraised the wishes and demands of business or individual customers and sell suitable protection plans.
• Collect information from clients on their risk profiles in order to offer them the proper solution.
• To prepare reports to shareholders on the success of your business endeavors.
• Retaining continuous awareness of transactions, sales, and terms and keep relative records.
• To check insurance claims to solidify trust and safeguard reputation.
• Frequently replenish job-specific knowledge and apply it in the field.
• Fulfill all company-established policy obligations.
• Fixing clients meeting around UAE regions and closing good business deals.
• Marketing services on social media platforms and getting referrals for each confirmed business.

Sales Account Manager at A3 Advertising & Events LLC
  • United Arab Emirates - Dubai
  • December 2015 to March 2018

A3 Interiors & Events LLC is into business communications services & interior FITOUT work, they design and construct both modular and custom exhibition stands for exhibitors all over UAE, KSA, and the UK.
Duties performed -
• Responsible for developing and maintaining commercially productive relationships with both new and old clients including Government entities like Hamriyah Free Zone & DNRD. Also in charge of identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability.
• Managing projects within the established scope, schedule, and budget while meeting or surpassing standards of quality.
• Responsible for entire project management plan including
scope, procurement, production, design, communication, cost,
time, risk, project human resources, closeout, etc.
• Ensure health and safety measures are strictly followed at the site.
• Represent the company in all project meetings.
• Verifying the technical aspect of quotes received from vendors.
• Coordination between client, site, sub-contractors & suppliers.
Negotiation of prices with subcontractors & suppliers and various
project stakeholders.
• Checking invoices from sub-contractors based on the work done at the site.
• Plan and organize resources in advance for the assigned site by daily preparation of the labor schedule.
• Quality control of work done at the site.
• Enforce rules, regulations, and procedures at the site.
• Contact the respective regulatory authorities to inspect and comment on the completed fit-out works for the issuance of the occupancy certificate.
• Observe the skills, attitude, attendance, etc. of the workforce and rate them monthly to improve their performance at the site.
• Close out and hand over the project. Work with various team members and develop ways to increase business volume.

Customer Relationship Manager at Golden Circle Management Consultancy
  • United Arab Emirates - Dubai
  • December 2011 to November 2015

Golden Circles is one of the reputed real estate management consultancies in Dubai with having its own residency development Medalist (was an off-plan project) now completed.
Duties performed -

• Dealing with clients on a regular basis -updates and general queries, establishing solid relationships, with emphasis on crisis management.
• Deal with RERA and DM, in regards to project-related matters.
• Arranging all aspects of the revised payment plan, from planning to execution, then presenting the result to our investors.
• Responsible to make a Newsletter on the project.
• Actively promote the companies services - Lease and Sell property· - Maintain regular contact with developers, landlords, investors, tenants, and owners to find new opportunities and assess existing ones.
• Attend property viewings with prospective buyers and tenants - Keep up to date with the UAE Real Estate market, property laws, competitors, and marketing activities.
• Provide excellent customer service. Achieve sales targets set by the company.

Customer Service Controller at Marina Exotic Interiors LLC
  • United Arab Emirates - Dubai
  • November 2005 to November 2011

Marina Exotic Interiors retail network is an established name throughout the Arabian Gulf countries and features an electric display of furniture and accessories based on a fusion of styles and prudent tailoring of trends that sell. Individuality, quality, and uniqueness complemented by the rustic and exotic nature of products are Marina Interior’s forte.
Duties performed -
• Developing, implementing & improving quality assurance standards for customer service department & customer service on the basis of the feedback provided by the clients.
• Provide customers with information on the features and benefits of lending products and answer all questions customers may have.
• Monitoring includes tracking and improving call handle time, productivity, adherence, and quality.
• To facilitate segments of weekly meetings with the team, GM, RM, and the Directors.
• Developing customer relationships that promote retention and loyalty.
• Team rating- providing appraisal & counseling sessions to team members.
• Authorizing for approval to issue discount vouchers, Goodwill vouchers, credit notes, or refunds.
• Responsible for periodic inspection of Stores, logistics, and workshop department.
• To work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Education

Bachelor's degree, Administration And Commerce
  • at Delhi University
  • January 2005

courses: Certificate Course Supply Chain Management -

Specialties & Skills

Quality Assurance
Decision Making
Analytical Skills
Communication Skills
Customer Focus
CUSTOMER RELATIONS
CUSTOMER SERVICE
MEETING FACILITATION
NETWORKING
QUALITY
BENEFITS ADMINISTRATION
BUSINESS COMMUNICATIONS
COUNSELING
customer focusing
sales skills
communication

Languages

English
Expert
Hindi
Expert
Malayalam
Expert

Training and Certifications

supply chain management (Training)
Training Institute:
nadia

Hobbies

  • Painting