Customer service representative
Busy Bees Entertainment center
Total des années d'expérience :11 years, 6 Mois
Maintaining a positive, empathetic and professional attitude toward customers always.
•Build sustainable relationships and trust with customers through open and interactive communication.
•Follow opening and closing procedures of the center.
•Checking the equipment each day to ensure the safety of the guests and fellow staff.
•Explain the rules and regulations to each customer without fail before allowing them to use of the facilities and equipment’s.
•Guide customers about different attractions they can enjoy in the center.
•Acknowledging and resolving customer complaints, if needed take extra mile to solve the issue.
Padmini Jewelers (West Bengal, India)
Deals in diamonds (Bluestone), gold, silver & gem related jewelry and gold foil products/gift items.
• Give customers outstanding support by understanding their needs, recommending the right products, services, and resolved customer issues as they arose.
• Ensured proper presentation, organization, storing and replenishment of stock with full safety.
• Educate customers about warrantees and guarantees of sold pieces and ensure that all documentation is included with the bagged product.
• Lead customers through the buying process by boxing, wrapping and bagging their purchases
• Maintained and updated jewelry records, organized inventory reports of the store.
• Expanded customer database increasing Credit lines and surpassing standards.
• Examine the jewelry (gold/diamond) purity before buying from customers.
• Evaluating all jewelry with four C’s (cut, color, clarity, and carat weight) before proceeding for transactions.
• Contacted other store locations or supplier to determine merchandise availability.
• Ascertain that all pieces of jewelry are locked up in assigned storage palaces at the end of the day
• Proper display of merchandise and maintaining the stock level.
• Handling customers, their needs and information on discounts and offers if any.
• Pushing sales by providing style-conscious consultation as per the observation.
• Guide customers about different available styles and clothes.
• Responsible for merchandise receiving, month end inventory.