Workshop Supervisor
Al masaood automobiles
Total years of experience :8 years, 7 Months
List customer concerns and ask additional questions to diagnose current problems.
Verify current vehicle warranty coverage and explain fee structures.
Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.
Maintain high levels of customer service at all times by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs.
Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
Update customer records in system with latest mileage, service, and repair information.
Develop and write up repair estimates and keep customers informed of changes. Determined customer needs and outlined repair options.
Arranged loner cars if repairs were extensive.
Encouraged preventative maintenance services to keep cars running at peak performance.
Detailed cost and applicable services.
Used comprehensive vehicle assessment sheets to show customers findings of repair team and explain additional service needs