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Bushra Azzaz, Call Centre Manager

Bushra Azzaz

Call Centre Manager·ICLP

United Arab Emirates

High school or equivalent, Computer Courses – Basic & Cobol

Work experience

Total years of experience: 24 years, 6 months

Call Centre Manager

September 2008 - Present

ICLP

United Arab Emirates

September 2008 - Present

Job Profile
Managing Customer Loyalty Programme for Well Renowned banks & Corporate Clients.
•Manage the activities and work volume of Call Centre (CC) Customer Services Representatives in attending to incoming customer enquiries and the resolution of issues raised, to provide optimal service delivery.
•Manage the telephone account betting section with respect to the maintenance of systems, procedures and customer service standards and staff rostering arrangements.
•Managing, coordinating & preparing yearly staff’s tickets quotation for
Company industry:
Marketing
Job role:
Customer Service and Call Center

Supervisor

February 2006 - August 2008

Kurban Travel

United Arab Emirates

February 2006 - August 2008

Job Profile
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide Viz. EmiratesHolidays/MH/CX etc.
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Supervisor

April 2004 - January 2006

Al Ghaith & Al Moosa (ALTA Travel)

United Arab Emirates

April 2004 - January 2006

Job Profile
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide viz. EmiratesHolidays/MH/CX etc.
Job role:
Engineering

Travel Consultant

January 2002 - March 2004

Stalco Travels & Tourism

United Arab Emirates

January 2002 - March 2004

Job Profile
•Ticket Sales for Corporate Clients
•Issuing Tickets & making reservations using Galileo System,
•Making Holiday Packages Worldwide viz. Emirates Holidays/MH/CX etc.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

University of Beiru

January 1996

January 1996

High school or equivalent, Computer Courses – Basic & Cobol

Lebanon

courses: Diploma in

Skills

Planing

Expert

Customer Focus

Expert

Ticketing

Expert

Corporate Hospitality

Expert

Typing

Expert

CALL CENTER

Expert

CUSTOMER RELATIONS

Expert

CUSTOMER SERVICE

Expert

DELIVERY

Expert

MANAGEMENT

Expert

TELEPHONE SKILLS

Expert

SALES

Expert

LANGUAGES

Beginner

MICROSOFT EXCEL

Beginner

MICROSOFT OFFICE 2000

Beginner

Planing

Expert

Customer Focus

Expert

Ticketing

Expert

Corporate Hospitality

Expert

Typing

Expert

Languages

Arabic

Expert

English

Expert